Luisa Pérez Guerra

I specialize in leading high-performing customer service and scheduling teams, optimizing processes, and delivering exceptional customer experiences

With extensive experience in recruitment, training, and performance management, I ensure teams operate efficiently while maintaining the highest service standards

My expertise includes:

• Customer Service Leadership - Managing inbound, outbound, and scheduling teams to enhance efficiency and client satisfaction
• Recruitment & Training - Hiring top talent and developing comprehensive training programs to equip teams with essential skills
• Performance Optimization - Providing coaching, real-time feedback, and data-driven strategies to boost productivity
• Scheduling & Operations Management - Ensuring seamless scheduling processes, minimizing errors, and resolving escalated cases efficiently
• Reporting & Payroll Oversight - Tracking productivity, monitoring attendance, and ensuring payroll accuracy