Luis Hernandez
Business Administrator And Management
San Pedro Sula,CR
Summary
Dynamic leader with a proven track record at Alorica, enhancing team performance and operational efficiency. Excelled in performance development coaching and process improvement, significantly boosting productivity. Skilled in Microsoft Office and adept at fostering team leadership and staff development. Achieved notable employee satisfaction and compliance with industry standards through innovative strategies and a client-centric approach.
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Professional leader with proven ability to drive team success and adapt to changing needs. Strong focus on collaboration, communication, and achieving results. Expertise in project management, conflict resolution, and performance optimization. Reliable and flexible, always ready to support and inspire team members.
Developed valuable skills in fast-paced operational environment, now looking to transition into new field. Demonstrated ability to streamline processes and lead teams to meet organizational goals. Capable of leveraging experience in managing workflows and team dynamics to contribute effectively in new setting.
Overview
9
9
years of professional experience
1
1
Language
Work History
Team Manager
Alorica
07.2016 - 02.2025
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Led a high-performing operations team, focusing on continuous improvement and employee development.
- Facilitated ongoing training programs for staff members to enhance skillsets and boost overall team performance levels.
- Collaborated with cross-functional teams to achieve shared business objectives and drive company growth.
- Conducted regular reviews of internal policies and procedures to maintain compliance with industry regulations or best practices guidelines.
- Improved operational efficiency by implementing streamlined processes and optimizing team workflows.
- Established performance metrics to track progress, identify trends, and inform data-driven decision-making processes.
- Increased productivity by creating efficient scheduling systems for staff members and resource allocation.
Education
Bachelor of Business Administration And Management -
Universidad Autonoma De Honduras
San Pedro Sula 05.2001 -
Skills
Performance Development Coaching
Timeline
Team Manager
Alorica
07.2016 - 02.2025
Bachelor of Business Administration And Management -
Universidad Autonoma De Honduras
05.2001 -
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