Luis Espinal
Technical Computer Science
San Pedro Sula,CR
Summary
Versatile and results-driven professional with a proven track record at Startek, enhancing customer loyalty through exceptional service and empathy. Skilled in preventive maintenance and equipment troubleshooting, demonstrating adaptability and problem-solving abilities. Excelled in team collaboration and effective communication, significantly improving operational efficiency.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Customer Service Representative
Startek
11.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Mechanical Technician in Sewing Machines
Garan Inc
11.2013 - 10.2022
- Resolved mechanical and electronic issues using both technical and manual skills.
- Assembled and disassembled equipment to perform repairs and maintenance.
- Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
- Implemented preventive maintenance measures to decrease emergent issues.
Customer Service Sales Representative
Tiendas El Bombazo
El Progreso, Yoro
11.2011 - 06.2013
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Education
Computer Technician And Bachelor of Science And Hu -
Instituto Oficial Eduardo Hernandez Chevez
San Pedro Sula, Honduras 05.2001 -
Skills
Customer service
Certification
Certificate of Proficiency in English , Academia Europea - 2014-2019
Timeline
Customer Service Representative
Startek
11.2022 - Current
Hair Professional Barbering, Academia Washington - 2022
10-2022
Certificate of Proficiency in English , Academia Europea - 2014-2019
04-2019
Mechanical Technician In Sewing Machines, Centro De Formación Técnica - 2017
12-2017
Mechanical Technician in Sewing Machines
Garan Inc
11.2013 - 10.2022
Customer Service Sales Representative
Tiendas El Bombazo
11.2011 - 06.2013
Computer Technician And Bachelor of Science And Hu -
Instituto Oficial Eduardo Hernandez Chevez
05.2001 -
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