Lourdes Arely Moran Alvarado
San Pedro Sula
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
14
14
years of post-secondary education
Work History
Customer Service Representative
Alorica
10.2023 - Current
- Healthcare insurance member services line
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service and Support Agent
IntouchCx
9 2021 - 9 2023
- Roadside Assistance for Transport Company (Tickets, emails, and outbound calls)
Customer Service Rep.
Startek
10.2020 - 05.2021
- Customer Service and support agent for T.V
- And Internet Company, and Mobile Phone Services
Customer Care Agent
Alorica
05.2018 - 04.2020
- Offer Assistance for service products information, also upsales and tech support.
Customer Care Agent
Allied Global
01.2016 - 05.2018
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Customer Care Agent
Collective Solutions
08.2013 - 09.2015
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
Customer Support Agent
Startek
10.2012 - 02.2013
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Support with phone activations and troubleshooting guidance over the phone.
Education
High School Diploma, Bachelor of Science and Letters -
MHOTIVO Bilingual Institute
San Pedro Sula, Cortes 09.1998 - 05.2012
Skills
Problem Solving
Active Listening
Multi-Tasking
Respectful
Punctuality
Sympathy
Personal Information
Date of Birth: 06/17/94
Languages
Spanish
English
Timeline
Customer Service Representative
Alorica
10.2023 - Current
Customer Service Rep.
Startek
10.2020 - 05.2021
Customer Care Agent
Alorica
05.2018 - 04.2020
Customer Care Agent
Allied Global
01.2016 - 05.2018
Customer Care Agent
Collective Solutions
08.2013 - 09.2015
Customer Support Agent
Startek
10.2012 - 02.2013
High School Diploma, Bachelor of Science and Letters -
MHOTIVO Bilingual Institute
09.1998 - 05.2012
Customer Service and Support Agent
IntouchCx
9 2021 - 9 2023
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