Microsoft word knowledge
Loana Marcela Nuñez Quiñonez
Bilingual Executive Assistant
La Ceiba,Atlantida
Summary
Friendly with strong history of excellent guest service. Effectively multi-tasked to efficiently complete various food and beverage functions. Trained in set-up, restock and takedown. Skilled in cleaning and disinfecting to meet company standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
3
3
Languages
Work History
Buffet Attendant
MSC Cruises
Italy
08.2023 - 04.2024
- Contributed to positive dining experiences by greeting guests with a friendly demeanor and assisting with their needs.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Demonstrated versatility, assisting other staff members with tasks such as dishwashing or bussing tables when needed.
- Boosted overall restaurant cleanliness, routinely clearing tables, and disposing of used plates and utensils.
- Promoted a welcoming atmosphere, promptly addressing guest inquiries or concerns during meal services.
Customer Service Representative
Alorica
San Pedro Sula
11.2020 - 02.2023
- Responded proactively and positively to rapid change.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor Of Administrative Studies - Executive Assistant And Executive Secretary
11.2020
Skills
Allergy awareness
undefinedSoftware
Excel knowledge
Power point knowledge
Certification
Bartender
Timeline
Buffet Attendant - MSC Cruises
08.2023 - 04.2024
Bartender
01-2023
Customer Service Representative - Alorica
11.2020 - 02.2023
Instituto Oficial La Ceiba - Bachelor Of Administrative Studies, Executive Assistant And Executive Secretary
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