LIZIE REYES
Summary
Establish myself in a company that allows me to use my skills and experience in different areas to develop professionally towards the assigned functions.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
FRONT OFFICE RECEPTIONIST
Angel Gardens Boutique Hotel
3 2022 - Current
- Greeted and welcomed guests and provided a positive first impression of the organization
- Filed incident reports and documented problems and disturbances
- Scheduled appointments and followed up on reservations
- Proactively participated in meetings and helped create new practices
- Answered calls, responded to emails, and spoke with clients face-to-face
- Processed a range of documentation and entered information into databases
- Informing customers about payment methods and verifying their credit card data
- Provide information about the hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
CUSTOMER REPRESENTATIVE
Km2 Solutions
03.2021 - 03.2022
- Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills
- Prepared new patient files and updated existing records with new personal, and insurance information
- Verified, updated, and entered patient information into system
- Coordinated office schedules for new patients, diagnostic assessments, and procedures
- Adhered to all HIPAA requirements to safeguard patient confidentiality
- Handled all incoming calls and directed callers to appropriate department or employee
- Handled basic administrative tasks, such as booking, cancelling, and rescheduling appointments
- Assisted customers with inquiries, issues and concerns by providing relevant information in English and Spanish.
PURCHASING COORDINATOR
Honduchips Manufacturing
06.2020 - 10.2020
- Coordination of national purchases, execution, and settlement of exempt purchase orders
- Traceability of purchases to deliveries and registration in the warehouse
- Management of inquiries via email and calls
- Researched pricing information and compared prices and quotations
- Checked shipments to assess quality and quantity of purchased items
- Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors
- Analyzed competitive prices, products, and market-related information.
CUSTOMER SERVICE
Startek
11.2019 - 12.2019
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations, provide solutions and/or alternatives to maximize efficiency
- Built and maintained knowledge of products, current sales pricing, and promotions
- Followed communications script when handling different topics.
Education
BACHELOR OF SCIENCE AND HUMANITIES -
Golden School
08.2017 - 05.2019
MARKETING - undefined
Ceutec
07.2022 - Current
Skills
High-energy attitude
Appointment Scheduling
Administrative Skills
Business operations understanding
Friendly and Positive attitude
Collaboration
High-energy attitude
Problem Resolution
Languages
English
Spanish
Timeline
MARKETING - undefined
Ceutec
07.2022 - Current
CUSTOMER REPRESENTATIVE
Km2 Solutions
03.2021 - 03.2022
PURCHASING COORDINATOR
Honduchips Manufacturing
06.2020 - 10.2020
CUSTOMER SERVICE
Startek
11.2019 - 12.2019
BACHELOR OF SCIENCE AND HUMANITIES -
Golden School
08.2017 - 05.2019
FRONT OFFICE RECEPTIONIST
Angel Gardens Boutique Hotel
3 2022 - Current
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