Linn Castaneda
Law Intern
1686 Weeks Avenue Apt. 6C,Bronx, NY
Summary
Proven track record in enhancing customer satisfaction and sales at Bagel Market through expert cash handling and product knowledge. Demonstrated reliability and exceptional teamwork, contributing to efficient operations in high-pressure environments. Skilled in data entry and POS system operation, with a commitment to confidentiality and client trust.
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
18
18
years of professional experience
Work History
Customer Service Cashier
Bagel Market
02.2022 - Current
- Maintained clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Administrative and Legal Assistant
Freelance
01.2016 - 03.2021
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
Transcriptionist and Municipal Secretary Assistant
Municipalidad De San Pedro Sula
04.2006 - 12.2015
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Verified accuracy of transcribed material prior to finalization.
- Optimized transcription process by utilizing advanced software tools, resulting in increased productivity.
- Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
- Maintained logs of incoming dictation projects and transcription records.
- Efficiently managed large volume of work assignments while maintaining attention to detail and accuracy standards.
- Maintained database of transcribed documents for easy access and retrieval.
- Developed and implemented strategies to improve transcription efficiency.
Education
No Degree - Law (Pre-Law)
Universidad Autonoma De Honduras
San Pedro Sula, Honduras 05.2001 -
High School Diploma -
Institu Jose Trinidad Reyes
San Pedro Sula, Honduras 05.2001 -
Skills
Customer Service and Customer Satisfaction
Cash and Credit Card Handling
Reliability and punctuality
Product Knowledge
Data entry proficiency
Product Recommendations
POS System Operation
Customer Complaint Resolution
Patience and composure
Teamwork and Collaboration
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Bagel Market
02.2022 - Current
Administrative and Legal Assistant
Freelance
01.2016 - 03.2021
Transcriptionist and Municipal Secretary Assistant
Municipalidad De San Pedro Sula
04.2006 - 12.2015
No Degree - Law (Pre-Law)
Universidad Autonoma De Honduras
05.2001 -
High School Diploma -
Institu Jose Trinidad Reyes
05.2001 -
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