Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Leyby Coello

Tegucigalpa,Francisco Morazán

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Fast learner and have technology skills.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

IBEX Global
07.2022 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Team Lead

IBEX Global
07.2023 - 01.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Provided support and feedback to agents to ensure great customer service and excellent customer experience.
  • Managed schedules, build reports and manage payroll system.

Education

Bachelor of Marketing - Marketing

Universidad Nacional Autónoma De Honduras
Tegucigalpa
12-2026

BTP En Contaduría Y Finanzas

Moderno School
Tegucigalpa
12-2021

Skills

  • Attention to detail
  • Conflict resolution
  • Coaching and mentoring
  • Active listening
  • Team Work
  • Employee engagement
  • Problem-Solving
  • Leadership skills

Additional Information

- Manage software packages (Excel, Word, Power Point)

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Timeline

Team Lead

IBEX Global
07.2023 - 01.2024

Customer Service Representative

IBEX Global
07.2022 - 07.2023

Bachelor of Marketing - Marketing

Universidad Nacional Autónoma De Honduras

BTP En Contaduría Y Finanzas

Moderno School

Similar Profiles

CREATE PROFILE
Leyby Coello