Summary
Overview
Work History
Education
Skills
Software
Timeline
SoftwareEngineer
Leonardo Dulcey

Leonardo Dulcey

Software Engineer
Tegucigalpa

Summary

Systems Engineering Student – 4th Year
With 75% of the academic program completed, I have a strong foundation in computer science, physics, and applied mathematics across various technological fields. I possess experience with multiple programming languages and solid knowledge in software development, systems analysis, and technical support.

I stand out for my strong verbal and written communication skills, essential for customer service and the management of technical requirements. I also bring strong analytical capabilities, critical thinking, and creativity—applied both to digital design and technological solutions.

I stay up to date with the latest trends and tools in the tech industry, demonstrating adaptability and a proactive attitude in dynamic, fast-evolving environments.

Overview

3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Logistics Coordinator and Technical Support L2

QUADRIVIUS HONDURAS II
Tegucigalpa, Departamento de Francisco Morazan
09.2023 - 03.2025
  • Tracked orders and notified customers of status or potential delays.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
  • Provided first and second-level technical support using the PLS 3.0 system, troubleshooting and resolving issues related to hardware, software, and connectivity.
  • Logged, managed, and tracked support tickets in PLS 3.0 using JIRA, ensuring response times were within established SLA parameters.
  • Created and maintained documentation of procedures, recurring solutions, and system updates to support continuous improvement and knowledge sharing in Confluence.

Candidate Support Agent

IBEX Global
Tegucigalpa, Departamento de Francisco Morazan
04.2023 - 09.2023
  • Managed candidate applications for employment opportunities, providing follow-up and technical support through Salesforce.
  • Participated in regular training sessions to stay updated on the latest product developments and industry trends.
  • Developed and continuously updated a comprehensive document outlining potential applicant inquiry scenarios, ensuring thorough documentation to support customer service agent training and quality assurance analysts.

Data Entry Clerk

Grupo INTUR
10.2021 - 04.2023
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Verified data entered in Excel documents prior to updating the corresponding database in SAP.
  • Handled maintenance ticketing operations via SAP, coordinating the timely assignment of work orders to technicians for the inspection and repair of machinery at Grupo INTUR’s restaurant locations.

Education

Bachelor of Science - Software Engineering

CEUTEC
Tegucigalpa
06.2020 - Current

Skills

Computer-based inventory system

Software

Microsoft Package

SAP ERP

JIRA

Python

Salesforce

Timeline

Logistics Coordinator and Technical Support L2

QUADRIVIUS HONDURAS II
09.2023 - 03.2025

Candidate Support Agent

IBEX Global
04.2023 - 09.2023

Data Entry Clerk

Grupo INTUR
10.2021 - 04.2023

Bachelor of Science - Software Engineering

CEUTEC
06.2020 - Current

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Leonardo DulceySoftware Engineer