Leandro Manuel Ramirez Vasquez
Customer Service Representative
Tegucigalpa
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
STARTEK S.A.
10.2022 - 2 2024
- Customer Service Agent for the line of business from ComCast Xfinity Mobile - Retail
Customer Service Agent
Intouch cx
05.2024 - 07.2024
- Customer service agent for the line of the business from Chamberlain
Customer Service
Don Quijote Arte y diseño
09.2021 - 10.2022
- Customer Service retail store
Education
Bachelor of Applied Studies -
Eagle Wings School
10.2021 -
High School Diploma -
Eagle Wings School
Tegucigalpa 05.2001 -
Centro Universitario Tecnologico
Computer Engineering2024
Skills
Customer Service
Call Control
Information Verification
Complaint Handling
De-Escalation Techniques
Account Management
Call flow maximization
Case Management
Outstanding communication skills
Live chat support
CRM Software
Personal Information
Age: 20
Languages
Spanish
English
References
- Grace Michelle Ramirez Vasquez, Journalism student (Universidad Autonoma de Honduras), (+504) 9652-5287, Teg., Honduras
- Kennet Jafet Lopez Betancour, With insurance: Medical claims area manager Correduria Nacional de Seguros, (+504) 8901-1813, Teg., Honduras
- Douglas Alexander Hedman Garcia, IT Support Technician : Decorilla Inc., (+504) 8904-1949, Teg., Honduras
Timeline
Customer Service Agent
Intouch cx
05.2024 - 07.2024
Customer Service Agent
STARTEK S.A.
10.2022 - 2 2024
Bachelor of Applied Studies -
Eagle Wings School
10.2021 -
Customer Service
Don Quijote Arte y diseño
09.2021 - 10.2022
High School Diploma -
Eagle Wings School
05.2001 -
Centro Universitario Tecnologico
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