Summary
Overview
Work History
Education
Skills
Personal Information
Languages
References
Timeline
Generic

Leandro Manuel Ramirez Vasquez

Customer Service Representative
Tegucigalpa

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

3
3
years of professional experience

Work History

Customer Service Agent

STARTEK S.A.
2022.10 - 2 2024
  • Customer Service Agent for the line of business from ComCast Xfinity Mobile - Retail

Customer Service Agent

Intouch cx
2024.05 - 2024.07
  • Customer service agent for the line of the business from Chamberlain

Customer Service

Don Quijote Arte y diseño
2021.09 - 2022.10
  • Customer Service retail store

Education

Bachelor of Applied Studies -

Eagle Wings School
2021.10 -

High School Diploma -

Eagle Wings School
Tegucigalpa
2001.05 -

Centro Universitario Tecnologico
Computer Engineering
2024

Skills

    Customer Service

    Call Control

    Information Verification

    Complaint Handling

    De-Escalation Techniques

    Account Management

    Call flow maximization

    Case Management

    Outstanding communication skills

    Live chat support

    CRM Software

Personal Information

Age: 20

Languages

Spanish
English

References

  • Grace Michelle Ramirez Vasquez, Journalism student (Universidad Autonoma de Honduras), (+504) 9652-5287, Teg., Honduras
  • Kennet Jafet Lopez Betancour, With insurance: Medical claims area manager Correduria Nacional de Seguros, (+504) 8901-1813, Teg., Honduras
  • Douglas Alexander Hedman Garcia, IT Support Technician : Decorilla Inc., (+504) 8904-1949, Teg., Honduras

Timeline

Customer Service Agent

Intouch cx
2024.05 - 2024.07

Customer Service Agent

STARTEK S.A.
2022.10 - 2 2024

Bachelor of Applied Studies -

Eagle Wings School
2021.10 -

Customer Service

Don Quijote Arte y diseño
2021.09 - 2022.10

High School Diploma -

Eagle Wings School
2001.05 -

Centro Universitario Tecnologico
Leandro Manuel Ramirez VasquezCustomer Service Representative