Volunteering
Leandro David Alvarado
High School Diploma In Sciences And Arts
Tegucigalpa,FM
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
Startek
Calle Altara, Residencial Honduras
01.2019 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Evaluated team member performance and productivity, provided feedback, and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Motivated and trained employees to maximize team productivity.
- Managed timecard.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Weekly phone time. which includes customer service and sales.
Education
No Degree - Journalism
Universidad Nacional Autónoma De Honduras
Tegucigalpa, Honduras 05.2001 -
High School Diploma -
Abundant Life Christian School
La Union, Lempira 05.2001 -
Skills
- Operations Management
- Customer Relations
- Performance monitoring
- Staff Supervision
- Employee Development
- Customer relationship development
- Task Delegation
- Risk Management
- Scheduling Coordination
- Delegation
- Decision-Making
- Problem-solving abilities
- Leadership Development
- Problem-Solving
- Excellent Communication
- Multitasking Abilities
- Adaptability
- Microsoft Office
- Interpersonal Skills
- Customer Service
- Attention to Detail
- Professionalism
- Self Motivation
Interests
Writing
Photography
Travel
Timeline
Operations Supervisor
Startek
01.2019 - Current
No Degree - Journalism
Universidad Nacional Autónoma De Honduras
05.2001 -
High School Diploma -
Abundant Life Christian School
05.2001 -