Laura Elisa Vallecillo
Customer Service Agent
Tegucigalpa
Summary
Adept at fostering guest satisfaction and enhancing communication, I excelled in roles at Cozi Vacation Rentals and ICC, showcasing top-tier problem-solving and cultural awareness. Recognized for exceeding performance metrics and improving customer understanding, my blend of excellent communication and attention to detail drives results in high-pressure environments. I identify myself as a hardworking and passionate candidate with strong organizational skills eager to secure entry-level Customer Service Supervisor position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Customer Service and Hospitality Representative
Cozi Vacation Rentals
01.2024 - Current
- Enhanced guest satisfaction by proactively addressing concerns and resolving issues in a timely manner.
- Fostered an atmosphere of attentive hospitality by anticipating guest needs before they arose whenever possible.
- Handled high-pressure situations with professionalism, resulting in positive feedback from guests and colleagues.
Interpreter
ICC
08.2023 - 01.2024
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.
Customer Service Representative
Teleperfomance
02.2022 - 06.2023
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Medical Interpreter
27/7 Intouch
04.2021 - 12.2021
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Followed ethical codes to protect confidentiality of patient medical information.
Education
Bachelor of Science -
Instituto Tecnico Alejandro Flores
El Paraiso, El Paraiso, Honduras 05.2001 -
Skills
Guest Relations
Complaint Handling
Multitasking
Reservation Management
Excellent Communication
Cultural Awareness
Attention to Detail
Problem-solving skills
Adaptability and Flexibility
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Interests
Musical Geek
Organization Enthusiast
Visuallly Pleasing Spaces
Timeline
Customer Service and Hospitality Representative
Cozi Vacation Rentals
01.2024 - Current
Interpreter
ICC
08.2023 - 01.2024
Customer Service Representative
Teleperfomance
02.2022 - 06.2023
Medical Interpreter
27/7 Intouch
04.2021 - 12.2021
Bachelor of Science -
Instituto Tecnico Alejandro Flores
05.2001 -
Similar Profiles
Febe CastilloFebe Castillo
Customer Hospitality Manager at Cozi Vacation RentalsCustomer Hospitality Manager at Cozi Vacation Rentals
Marco David Orellana OrtegaMarco David Orellana Ortega
Staff Accountant- Foreign Contractor at Cozi Vacation RentalsStaff Accountant- Foreign Contractor at Cozi Vacation Rentals
Ulises RootUlises Root
Guest Experience Coordinator at Family Vacation RentalsGuest Experience Coordinator at Family Vacation Rentals