Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyle Ebanks

Customer Service Coordinator & Intake Specialist
La Ceiba

Summary

Adept at compassionate communication and data entry, I enhanced customer satisfaction and streamlined operations at companies like Amazon. My critical thinking and teamwork skills led to improved client engagement and efficient process management, showcasing my ability to multitask and maintain attention to detail in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Intake Specialist

Yepremyan Law Firm
05.2023 - Current
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
  • Completed intake assessment forms and filed clients' charts.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Trained and supervised new intake staff to deliver high-quality client care.

Customer Service Coordinator

Fastsigns
01.2024 - 01.2025
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Coordinated logistics for customer orders.
  • Created and reviewed invoices to confirm accuracy.
  • Manage and coordinate national accounts, ensuring smooth operations and customer satisfaction.
  • Assist with other back office and operational tasks as needed.
  • Utilize Corebridge, G Suite, Hubspot, and Orderhive to track sales, manage client
    information, and streamline processes.

Executive Assistant to the Sales Manager

Home Equity Options LLC
01.2021 - 02.2023
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Used advanced software to prepare documents, reports, and presentations.
  • Updated and maintained confidential databases and records.
  • Filed paperwork and organized computer-based information.

Customer Service Representative

Amazon
11.2017 - 03.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Led quarterly customer service meetings to review performance and set goals for improvement.

Education

High School Diploma -

Maranatha Adventist Bilingual School
Comayagua, Honduras
05.2001 -

Skills

Compassionate communication

Data entry

Claims processing

Critical thinking skills

Assertiveness

Teamwork and collaboration

Time management

Multitasking

Attention to detail

Timeline

Customer Service Coordinator

Fastsigns
01.2024 - 01.2025

Intake Specialist

Yepremyan Law Firm
05.2023 - Current

Executive Assistant to the Sales Manager

Home Equity Options LLC
01.2021 - 02.2023

Customer Service Representative

Amazon
11.2017 - 03.2020

High School Diploma -

Maranatha Adventist Bilingual School
05.2001 -

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Kyle EbanksCustomer Service Coordinator & Intake Specialist