Kimberly Solis

Working for a full-service retirement plan sponsor as a billing specialist. Responsible for assisting the CTO team in reviewing and processing contribution sets and tickets.

• Key Responsibilities
• * Synchronized company payrolls to ensure accurate and timely processing of employee compensation.
• * Verify 401(k) contributions to ensure proper setup and seamless transmission to retirement plan providers.
• * Managed payroll processing through various platforms, including: Rippling, QuickBooks, Gusto, Heartland, Justworks, Netchex, ADP Run.
• * Review employee loans and ensure adherence to amortization schedules.
• * Collaboration with client account managers to support administrative outreach and maintain service quality.
• * Work with cross-departmental teams to identify and resolve discrepancies, ensuring data accuracy
• Key Achievements
• * Facilitating training sessions for new hires on payroll processes and system navigation.
• * Conducting audits weekly to improve operational efficiency and identify trends.
• * Responsible for creating and presenting weekly and monthly business reviews to leadership, highlighting key performance metrics and operational insights
• * Promoted to Team Lead role, overseeing day-to-day operations and providing guidance to a team of 13.
• * Presenter Program Certification for New Hire Orientation.
• * Selected by the L&D team for the S.T.E.P development program, accompanied by dedicated mentorship support.

• Assisted design team with project coordination and resource allocation.
• Developed visual presentations for client proposals and internal meetings.
• Created detailed design documentation to ensure consistency across projects.
• Collaborated with cross-functional teams to streamline project workflows.
• Supported senior designers in maintaining project timelines and deliverables.
• Enhanced design project efficiency by streamlining communication between team members and clients.
• Worked with vendors and showrooms to produce quotes.
• Participated in client meetings, presenting design concepts confidently and professionally while addressing feedback constructively.
• Managed multiple concurrent projects while maintaining attention to detail and meeting tight deadlines under pressure.
• Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
• Analyzed feedback from customers and staff to refine design concepts.

• Reviewed user-generated content for compliance with community guidelines and policies.
• Identified inappropriate content and escalated issues to senior moderators for resolution.
• Monitored online discussions and flagged harmful or misleading information effectively.
• Assisted in creating a welcoming and secure space for all users
• Strengthened team efficiency by training new moderators on best practices, guidelines, and workflow processes.
• Prevented potential legal issues by enforcing compliance with local regulations and company policies related to user-generated content.
• Supported user satisfaction through prompt resolution of reported concerns regarding offensive or inappropriate material.
• Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.

• Completed order entry for educational institutions, ensuring accuracy and adherence to internal processes.
• Verified purchase validity and cross-checked documentation to confirm compliance with purchasing requirements.
• Communicated with schools to follow up on missing or incomplete information, ensuring all necessary documentation was obtained.
• Maintained detailed records of order activity and correspondence for audit and reporting purposes.
• Adhered to company policies when addressing client concerns or escalating unresolved issues appropriately.
• Assisted in auditing items that remained on hold, double-checking the validity of blockers and helping to resolve issues promptly

• Engaged with clients interested in purchasing or renting properties, providing detailed information and addressing inquiries to guide them through the process
• Provided technical support to real estate agents, assisting with platform navigation, listing uploads, CRM tools, and troubleshooting software issues
• Scheduled property showings, coordinated follow-ups, and ensured timely communication between clients and agents
• Worked effectively in fast-paced environments.
• Participated in the onboarding of new team members by conducting interviews and mock calls to evaluate communication skills and job readiness