Kiet Chu Anh

Quality Management Executive, responsible for:

• Quality Improvement: Advised departments on designing and implementing quality improvement projects to address operational or clinical gaps.
• Risk Management: Supported hospital leadership in coordinating proactive risk assessments prior to launching high-risk services.
• Accreditation Readiness: Conducted mock surveys and tracer activities to assess compliance with quality standards (RTAC, ACC, JCI, ISO 27001:2022).
• International Cooperation: Coordinated regular meetings and implemented safety, quality, and patient experience (SQPE) projects in collaboration with the Cleveland Clinic Connected Program.

• Assisted the Medical Director in monitoring the progress of clinical development plans and hospital-wide medical initiatives.
• Acted on behalf of the hospital’s Board of Directors to coordinate data and quality activities across 12 integrated practice units (disease management units).
• Served as the hospital's focal point for the Electronic Medical Record (EMR) implementation project—analyzing clinical workflows and facilitating the digitization of documentation templates in compliance with JCI Management of Information (MOI) standards.

Coordinated the overall activities of the ACC Heart Failure Accreditation Program under the direct supervision of the Hospital Managing Director and the Heart Failure Program Director, including:

• Developing written policies and procedures.
• Organizing internal meetings and training sessions.
• Communicating and scheduling meetings with ACC consultants.
• Implementing quality improvement projects to address identified gaps.
• Supporting data aggregation and reporting to hospital leadership.