KEYSHLA LEON SILVAGNOLI

Devine

Summary

Bilingual Customer Service and Administrative Professional with experience in insurance services and call center support. Specializes in customer communication, problem-solving, and data entry while managing multiple tasks in fast-paced environments. Proficient in CRM systems and handling confidential information, delivering exceptional support in both English and Spanish.

Overview

years of professional experience

Work History

Office Assistant / Owner

DCG Multi Services

01.2023 - Current

Managed daily office operations, supporting multiple clients and ensuring seamless scheduling and payroll processes.
Maintained organized records, bookkeeping documentation, and customer databases with high attention to detail.
Handled customer inquiries and appointment scheduling, providing comprehensive administrative support in fast-paced environment.
Answered and directed high-volume phone calls professionally while providing excellent customer service.
Coordinated team activities to enhance office efficiency through effective time management and organization.

Call Center / Life Insurance Representative

Accenture

01.2021 - 01.2023

Guided clients in selecting life insurance products tailored to individual needs and eligibility, enhancing customer satisfaction.
Clarified underwriting guidelines and communicated policy coverage and benefits to customers, ensuring informed decision-making.
Achieved performance goals while managing inbound and outbound customer interactions, contributing to overall team success.
Built strong client relationships through professional communication, follow-up, and customer support.
Maintained accurate customer records and handled confidential information responsibly.

Health Insurance Agent

Maximus

01.2020 - 01.2021

Facilitated health insurance applications, inquiries, and account updates to enhance customer experience.
Managed inbound and outbound calls, demonstrating professionalism and empathy to build customer trust.
Guided customers through online systems and resolved issues efficiently.
Entered customer data accurately into CRM systems and databases while maintaining compliance standards.
Delivered high-quality customer support while multitasking in a fast-paced call center to meet customer needs.

Office Assistant

Dream Team Cleaning

01.2019 - 01.2020

Coordinated schedules, appointments, and office communications to ensure seamless daily operations.
Streamlined ordering of office supplies and organized records and files for easy access.
Answered customer calls, responded to inquiries, and directed calls appropriately.
Assisted with bookkeeping and administrative tasks while enhancing organizational efficiency.

Education

High School Diploma - Mathematics

William H. Taft High School

San Antonio , Tx

Skills

Administrative Support
Office Administration
Customer Service
Client Management
Scheduling Coordination
Appointment Scheduling
Data Entry
Data Accuracy
Microsoft Office
Microsoft Excel
Google Workspace
CRM Software

Call Center Operations
Problem-Solving
Time Management
Multitasking
Team Collaboration
Communication Skills
Leadership

Languages

Spanish
English, Fluent
Spanish, Fluent

Timeline