Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Keylin Vega

Keylin Vega

San Pedro Sula

Summary

Experienced customer service professional with a proven ability to resolve complex customer issues, improve satisfaction levels, and build lasting relationships. Skilled in active listening, problem-solving, and maintaining customer satisfaction.

Overview

4
4
years of professional experience

Work History

Sales and Customer Service Experience

Coral Bay
06.2021 - 08.2022
  • Placed sales calls and handled sales for incoming customer calls.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Customer Service in retail area

Alorica Honduras, S.A.
09.2022 - 02.2023
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.

Customer Service

Itel International
08.2023 - 03.2025
  • Provided exceptional customer service, addressing concerns and explaining shopping processes.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

Graphic designer -

CEUTEC
05.2025

Bachelor of Science and Humanities -

Instituto Departamental Evangelico Centroamericano
San Pedro Sula
01.2017

Skills

  • Proven sales expertise
  • Problem-solving abilities in customer interactions
  • Active listening skills
  • Adaptable to new information
  • Collaborative team member
  • Experienced in task prioritization

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Customer Service

Itel International
08.2023 - 03.2025

Customer Service in retail area

Alorica Honduras, S.A.
09.2022 - 02.2023

Sales and Customer Service Experience

Coral Bay
06.2021 - 08.2022

Graphic designer -

CEUTEC

Bachelor of Science and Humanities -

Instituto Departamental Evangelico Centroamericano

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Keylin Vega