Kevin Javier Acevedo Hernandez
El Progreso,YO
Summary
Dynamic Customer Service Representative with extensive experience at Xfinity Comcast, adept at resolving inquiries and enhancing customer satisfaction. Skilled in critical thinking and data entry, I effectively handled escalated complaints, contributing to improved service quality and retention. Committed to fostering positive customer relations through active listening and efficient problem-solving.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Start Solutions
01.2025 - 11.2025
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Scheduled appointments, reschedule appointments, working with Dr's calendar.
Customer Service Representative
Concentrix
02.2024 - 12.2024
- Documented interactions in CRM systems, maintaining accurate records for future reference.
- Handled escalated complaints with professionalism, contributing to positive resolutions and feedback.
- Participated in team meetings to share insights and suggest improvements for service quality enhancement.
Customer Service Representative
Xfinity Comcast
01.2021 - 01.2024
- Resolved customer inquiries through multiple channels, ensuring prompt and effective communication.
- Assisted in troubleshooting technical issues, enhancing customer satisfaction and retention.
- Educated customers on products and services, promoting optimal usage and reducing service calls.
- Collaborated with team members to streamline processes, improving overall workflow efficiency.
Education
High School Diploma -
Discovery School
El Progreso, HondurasSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Start Solutions
01.2025 - 11.2025
Customer Service Representative
Concentrix
02.2024 - 12.2024
Customer Service Representative
Xfinity Comcast
01.2021 - 01.2024
High School Diploma -
Discovery School