Kevin Bu Reyes
San Pedro Sula,Cortes
Summary
Dynamic team leader with a proven track record at Walmart, enhancing workflow efficiency and customer satisfaction. Skilled in staff training and problem-solving, I successfully implemented process improvements and resolved customer inquiries, fostering a collaborative environment that motivated team members and elevated service standards.
Overview
5
5
years of professional experience
Work History
Team Leader
Walmart
10.2023 - 09.2025
- Coordinated team activities to ensure efficient store operations and customer satisfaction.
- Trained new associates on operational procedures and company policies.
- Monitored inventory levels, ensuring timely restocking of merchandise.
- Implemented process improvements that enhanced workflow efficiency within the team.
- Resolved customer inquiries and complaints promptly, maintaining high service standards.
Customer Service Representative
Alorica
06.2022 - 06.2023
- Resolved customer complaints efficiently, ensuring high satisfaction levels.
- Responded promptly to customer inquiries via phone, email, and chat channels.
- Collaborated with team members to streamline service processes and improve response times.
Customer Service Representative
Startek Honduras
01.2021 - 06.2022
- Responded promptly to customer inquiries via phone, email, and chat channels.
- Resolved customer complaints efficiently, ensuring high satisfaction levels.
- Collaborated with team members to streamline service processes and improve response times.
Education
High School Diploma -
Instituto Departmental Evangelico Cofradia
Cofradia, SPS11-2020
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Staff training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Leader
Walmart
10.2023 - 09.2025
Customer Service Representative
Alorica
06.2022 - 06.2023
Customer Service Representative
Startek Honduras
01.2021 - 06.2022
High School Diploma -
Instituto Departmental Evangelico Cofradia