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Associate Principal Engineer

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Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Recognized as 2024 Unifirst Employee of the Year for outstanding performance and dedication.
Assisted in renewing major contracts with Forest Lawn, King's Hawaiian Bakery, Cedarlane Foods, and Carl's Jr. Restaurants. Supported account management by addressing client requests and ensuring satisfaction.
Assisted in administrative tasks for 20 years, including 16 years with Budget Uniform and 4 years with Unifirst after acquisition. Excelled in accounts receivables, maintaining high collection rates. Promoted to service coordinator after 4 years, managing customer relationships and resolving issues. Supported independent projects for company owners. Continued as customer service representative post-acquisition, maintaining major customer accounts and receivables.

Administrative assistant and receptionist duties . Multi phone line and triage experience, inventory and restocking knowledge. Purchase order log, knowledge of I9 and W4 forms . Medical and dental terminology , insurance verification, medical and dental office scheduling , checking in and out patients and collecting copays .

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Keren Lainez

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Customer Service Representative

Business Development Intern

International Student Services Assistant

Customer Service Representative

Customer Support Agent/Virtual Assistant

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Diploma - Business Administration

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Customer Service Representative

Business Development Intern

International Student Services Assistant

Customer Service Representative

Customer Support Agent/Virtual Assistant

Diploma - Business Administration

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