Kenia Lopez Velasquez
Tegucigalpa,Francisco Morazan
Summary
Proven leader with a track record of enhancing operational efficiency and profitability at COMERCIAL CELL HOUSE L Y M. Expert in Office Management and Staff Management, I've successfully implemented strategies that significantly reduced costs while boosting customer and employee satisfaction. Skilled in Microsoft Office Suite and adept at fostering strong client relationships, ensuring high retention rates.,
Overview
16
16
years of professional experience
Work History
Administrative Manager
CENTRO COMERCIAL EL TRIUNFO
02.2018 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Verified customer information for orderly, up-to-date online systems.
- Negotiated and executed contracts on behalf of department.
- Manage collections department
General Manager
COMERCIAL CELL HOUSE L Y M
09.2012 - 02.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
EJECUTIVO DE CUENTA
BANCO ATLANTIDA
08.2008 - 02.2011
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
MBA - FINANCE
UNIVERSIDAD AUTONOMA DE BARCELONA
BARCELONA03.2011
Bachelor of Science - BUSINESS
UNITEC
Tegucigalpa, Honduras06.2009
Skills
Office Administration
Organization and Multitasking
Office Management
Staff Management
Administrative Support
Business Administration
Microsoft Office Suite
Budgeting and Expense Monitoring
Credit and collections
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Administrative Manager
CENTRO COMERCIAL EL TRIUNFO
02.2018 - Current
General Manager
COMERCIAL CELL HOUSE L Y M
09.2012 - 02.2018
EJECUTIVO DE CUENTA
BANCO ATLANTIDA
08.2008 - 02.2011
MBA - FINANCE
UNIVERSIDAD AUTONOMA DE BARCELONA
Bachelor of Science - BUSINESS
UNITEC
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