Keisha Green
Customer Service Agent
San Pedro Sula,CR
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in Back Office best practices and related Technical Issue options. Effectively drive revenue with skilled promotional and problem-solving abilities.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
Tier 1
san pedro sula, Cortes
07.2019 - Current
- Answered constant flow of customer calls with up to [3] calls in queue per minute.
Customer Service Representative
Tier 4
san pedro sula, Cortes
09.2014 - 08.2019
- Entered customer interaction details in [Back Office] to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Education
High School Diploma -
02.2003 - 11.2009
Skills
Complaint resolution
undefinedTimeline
Customer Service Representative - Tier 1
07.2019 - Current
Customer Service Representative - Tier 4
09.2014 - 08.2019
Methodist Bilingual School - High School Diploma,
02.2003 - 11.2009
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