Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kattia Marilyn Zuniga Guevara

La Ceiba,Honduras

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Ejecutivo de Atención al ClienteCajeraAsistente de SecretariaServicio al Cliente y VentasCall center

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: EuropaEstados UnidosCanadá HondurasArgentina
Open to relocation: Yes

Important To Me

Career advancementPersonal development programsHealthcare benefitsWork from home optionTeam Building / Company RetreatsPaid sick leaveWork-life balanceCompany CulturePaid time off401k match

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience
1
1
Languages

Work History

Ejecutivo de Atención al Cliente

LAST MILE DELIVERY DE HONDURAS (C807XPRESS)
La Ceiba, Honduras
03.2025 - Current
  • I provided reliable customer support, resolving concerns and improving their experience.I resolved customer inquiries, ensuring satisfaction and optimizing the process.
  • Managed customer inquiries through various communication channels.
  • Processed orders and tracked shipments efficiently.
  • Resolved customer complaints with effective problem-solving skills.

Cajera

COMIDAS ESPECIALIZADAS
La Ceiba, Honduras
11.2021 - 09.2022
  • I conducted end-of-day cash counts, ensuring the consistency of funds..I provided customer support to resolve their inquiries quickly.I performed cashier duties, ensuring accurate payment processing.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Used POS system to enter orders, process payments and issue receipts.

Asistente de Secretaria

HGA
La Ceiba, Honduras
01.2017 - 11.2017
  • I managed call center operations, ensuring customer satisfaction..I provided customer service and support in an office environment.

Servicio al Cliente y Ventas

CELL.DEPOT & MORE
La Ceiba, Honduras
11.2014 - 11.2015
  • I provided exceptional customer service and support.I sold mobile phone and technology products.I monitored and controlled inventory to optimize procurement processes.I designed product placement strategies, improving product visibility and appeal.I managed activations and cellular system maintenance, enhancing the customer experience.

Education

Ingeniería Forestal -

universidad Nacional Autónoma de Honduras
La Ceiba, Honduras

Bach Técnico - Computación

Instituto Zoila D' Santos Pineda
La Ceiba, Honduras

Secundaria - Educación Secundaria

Centro Básico Claudio Barrera
La Ceiba, Honduras

Primaria - Educación Primaria

Centro Básico Claudio Barrera
La Ceiba, Honduras

Skills

  • Computer TechnicianSales of cell phones and technology products
  • Product placement on display
  • Sales of accessories and footwear
  • Merchandise inventory
  • Cashier
  • Customer service
  • Customer support and assistance
  • Inventory control
  • Cell phone activations and system management
  • Call Center
  • Cash count
  • Customer support
  • Call center procedures
  • Adaptability
  • Attention to detail
  • Team collaboration
  • Adaptive team player
  • Call escalation
  • Empathy and patience
  • Microsoft office expertise
  • Problem resolution

Languages

Spanish
Native language
Spanish
Proficient (C2)
C2

Timeline

Ejecutivo de Atención al Cliente

LAST MILE DELIVERY DE HONDURAS (C807XPRESS)
03.2025 - Current

Cajera

COMIDAS ESPECIALIZADAS
11.2021 - 09.2022

Asistente de Secretaria

HGA
01.2017 - 11.2017

Servicio al Cliente y Ventas

CELL.DEPOT & MORE
11.2014 - 11.2015

Ingeniería Forestal -

universidad Nacional Autónoma de Honduras

Bach Técnico - Computación

Instituto Zoila D' Santos Pineda

Secundaria - Educación Secundaria

Centro Básico Claudio Barrera

Primaria - Educación Primaria

Centro Básico Claudio Barrera
Kattia Marilyn Zuniga Guevara