Katherine Raquel Quiroz Lopez
Customer Service Representative
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Effective at prioritizing tasks and meeting deadlines.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Content Moderator
Partner Hero
06.2023 - Current
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Drove accuracy of content through careful proofreading and fact-checking.
Customer Service Representative
Itel
10.2022 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Retention Specialist
KM2 Solutions
04.2021 - 11.2022
- Implemented various upselling tactics to retain customers while also increasing their spending levels within the company's offerings.
- Increased customer retention by effectively addressing concerns and providing tailored solutions.
- Achieved high satisfaction rates through exceptional communication and interpersonal skills.
- Developed targeted sales strategies to improve customer retention and increase revenue.
Technical Support Agent /Back Office Associate
Allied Global
04.2016 - 04.2019
- Walked individuals through basic troubleshooting tasks.
- Resolved issues with telephones quickly and accurately.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high call volume efficiently.
- Reviewed documents to process customer's applications.
Education
No Degree - Dentistry
Universidad Nacional Autónoma De Honduras
San Pedro Sula, Honduras 05.2001 -
High School Diploma -
Instituto Primero De Mayo
San Pedro Sula, Honduras 05.2001 -
Skills
Content Management
Patience and tolerance
Adaptability and flexibility
Multitasking Abilities
Timeline
Content Moderator
Partner Hero
06.2023 - Current
Customer Service Representative
Itel
10.2022 - 03.2023
Sales Retention Specialist
KM2 Solutions
04.2021 - 11.2022
Technical Support Agent /Back Office Associate
Allied Global
04.2016 - 04.2019
No Degree - Dentistry
Universidad Nacional Autónoma De Honduras
05.2001 -
High School Diploma -
Instituto Primero De Mayo
05.2001 -
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