Katherine Giselle Mejia Cartagena
International Relations
San Pedro Sula
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Consular Assistant
Consulate General Of Guatemala
04.2023 - 07.2023
- Professional University Practice.
- Managed high volume of confidential information, safeguarding applicant data against potential breaches or misuse.
- Participated in ongoing professional development programs to stay current on changes in immigration policies and procedures relevant to consular work.
- Enhanced consulate services for Guatemalan citizens abroad by providing accurate information and timely assistance.
- Provided guidance to Guatemalan citizens in need of consular services such as notarizing documents or registering births abroad.
Quality Assurance Analyst
KM2 Solutions
03.2018 - 06.2022
- Supervise and Improve customer service for collection department.
- Acted as liaison between QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of project lifecycle.
Collections Agent
KM2 Solutions
01.2018 - 03.2018
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Education
Associate of Science - Law
CEUTEC (Universidad Tecnológica Centroamericana)
San Pedro Sula 01.2024 - Current
Bachelor of Science - International Relations
Universidad Tecnológica Centroamericana
San Pedro Sula 01.2018 - 09.2023
Skills
Research and analysis
Certification
ONU Mujeres, "Women in Politics" 2016
Volunteer
- TECHO Honduras
-Activities and Fundraising
2016-2018
- World Central Kitchen
-Food distribution for more than 12,000 people affected by Hurricane Eta and Iota.
- National Election Observer
Honduras 2021
- UREMU Project
-Children's rights presentations in public schools
Honduras 2023
Timeline
Associate of Science - Law
CEUTEC (Universidad Tecnológica Centroamericana)
01.2024 - Current
Consular Assistant
Consulate General Of Guatemala
04.2023 - 07.2023
Quality Assurance Analyst
KM2 Solutions
03.2018 - 06.2022
Collections Agent
KM2 Solutions
01.2018 - 03.2018
Bachelor of Science - International Relations
Universidad Tecnológica Centroamericana
01.2018 - 09.2023
ONU Mujeres, "Women in Politics" 2016
Coursera, "Legaltech and digital transformation in Law", 2023
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