Karolina Monserrath Rodriguez Guillen
Choluteca,Honduras
Summary
Organized Virtual Assistant specializing in administrative support with a strong track record in schedule management, communication facilitation, and document preparation. Demonstrated expertise in customer service, problem-solving, and maintaining professionalism in client interactions. Proficient in scheduling, data entry, and digital filing systems, with a commitment to accuracy and detail. Experienced in enhancing operational workflows and contributing to team success through effective project management and collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Full Time Assistant/ Proyect Coordinator
Micfull International Co.Limited.
11.2023 - Current
- Coordination for participation in national and international business conferences Creation of profiles of different project
- Responsible of Agenda and meeting Management. Used the help of Calendly
- Using Monday.com for monitoring process
- English Spanish-Mandarin translation of documentation
- Manage exports from Honduras to Taiwan
Quality Assurance/Quality Control Supervisor
Service & Trading Business
03.2019 - 09.2023
- Supervision of personnel through middle managers.
- Review of production in the process
- Carrying out internal audits
- Updating of Manuals, Instructions and Records Development of training plan for staff
- Customer Service, handling the client- service communication
Proyect Coordinator
Dong Jyu Group
10.2017 - 10.2018
- Exports supervisions
- Personnel management
- Budget management
- Handle confidential information and documents with discretion and maintain their proper organization
- Preparation of montly agenda activities
Education
Bs. - Food Science
National Taiwan Ocean University
Keelung, Taiwan06.2017
Skills
- Calendar management tools
- Document translation
- Quality assurance
- Budget management
- Customer service
- Personnel management
- Effective communication
- Problem solving
- Discretion and confidentiality
- Decision-making
- Email organization and filtering
- Document preparation software
- Communication platforms
- Project management applications
- Office suite proficiency
- File storage solutions
- Operating system knowledge
Certification
- Efective supervision
- Certified Internal Auditor
- Customer service
ADDITIONAL QUALIFICATIONS
- Time Management: Excellent ability to prioritize tasks and meet deadlines
- Communication: Strong written and verbal communication skills
- Problem-Solving: Analytical approach to identifying and resolving issues effectively
- Self-Motivation: Able to work independently and as part of a team
- Problem Resolution: Ability to address customer concerns and find appropriate solutions
Languages
Spanish
First Language
English
Advanced (C1)
C1
Chinese (Mandarin)
Upper Intermediate (B2)
B2
Timeline
Full Time Assistant/ Proyect Coordinator
Micfull International Co.Limited.
11.2023 - Current
Quality Assurance/Quality Control Supervisor
Service & Trading Business
03.2019 - 09.2023
Proyect Coordinator
Dong Jyu Group
10.2017 - 10.2018
Bs. - Food Science
National Taiwan Ocean University
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