Hi, I’m
Karla Estefany Paz Mejia
San Pedro Sula ,Cortes
Summary
Caring General Practitioner. Committed to providing exceptional care to patients, building trusting relationships with complete confidentiality. Maintaining professional development through on-going training.
Certified Medical Interpreter with advanced conversational abilities in Spanish and English. Maintain emotion, style and content of speakers words in translations and familiar with deeper cultural context behind phrases.
Overview
4
years of professional experience
1
Certification
Work History
Interactive Contact CenterSan Pedro Sula
Interpreter
01.2022 - Current
Job overview
- Worked in the campaign for CyraCom's phone interpretation
- Over phone interpreter (OPI)
- Delivered real-time, accurate oral translations and interpretations for clients.
- Interpreted conference calls and other workplace communications in real-time.
- Handled long calls with no problems.
- Top performer almost every month.
- Handled 25 calls per day to address customer inquiries and concerns.
KM2 SolutionsSan Pedro Sula
Call Centre Service Agent
07.2021 - 11.2022
Job overview
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Attended regular training to keep up to date on product changes, promotions and best-selling items.
- Applied correct hold and transfer procedures, consistently keeping call times within timeframe target.
- Listened actively to customers, responding appropriately to show interest and understanding.
- Responded to high volume of customer requests daily.
- Followed company scripts to cover key points and overcome objections.
- Handled 20 to 30 calls per day to address customer inquiries and concerns.
- Offered friendly and efficient service to customers, handled challenging situations with ease
Agua Purificada Moganos San Pedro Sula
Manager of Logistics and Distribution
06.2021 - 07.2022
Job overview
- Refined and improved product transport and storage processes.
- Scheduled transportation of outgoing goods to meet customer requirements.
- Recorded purchases and supply movements to maintain accurate records.
- Directed daily operations to achieve maximum efficiency and productivity.
- Increased sales by 10%.
Secretaria de Salud de HondurasIlama, Santa Barbara
Medical Doctor
02.2020 - 03.2021
Job overview
- Exceeded goals through effective prioritization and consistent work ethic.
- Achieved service time and quality targets.
- Assessed patients' medical histories to provide safe, reliable advice on diverse physical conditions.
- Analyzed patient test results closely to ensure correct diagnosis and treatment planning.
- Used exceptional communication and collaboration skills to work effectively within multi-disciplinary teams.
- Communicated clearly and compassionately to provide outstanding patient care and ongoing condition management.
- Carried out diligent physical examinations with meticulous attention to detail, enabling accurate, dependable diagnoses.
- Consulted with patients on lifestyle changes, including diet and exercise.
- Maintained and updated patient notes, ensuring accuracy and confidentiality.
- Recorded patients' health histories and provided over 120 consultations weekly
Cruz Roja HondurenaSan Pedro Sula
Medical Intern
02.2018 - 03.2018
Job overview
- Assisted in taking blood pressure, measuring heartbeat and recording all vitals when needed.
- Managed patients database accurately.
- Assisted blood donating patients.
- Evaluated patients before blood donation process.
- Interviewed approximately 30 patients per day, and provided daily updates on patient conditions.
- Reviewed patient records for accuracy and completeness.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Obtained blood specimens by performing venipunctures and finger sticks 30 times per day
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods
Education
Universidad Catolica de HondurasSan Pedro Sula
Doctor of Medicine from Health
2021
Escuela Bilingue SERANSan Pedro Sula
Bachelor of Science and Letters from High School
2011
Skills
- Symptom Assessment and Evaluation
- History Evaluations
- Disease Prevention
- Diagnostic Screenings
- Lab Result Assessment
- Creative Thinking
- Computer Skills
- Organization and Time Management
- Oral and Written Communications
- Confidential Information Protection
- Ethical Codes Adherence
- Accuracy Verification
Certification
- Medical Interpreter, MITIO - 40 Hrs
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
Interpreter
Interactive Contact Center
01.2022 - Current
Call Centre Service Agent
KM2 Solutions
07.2021 - 11.2022
Manager of Logistics and Distribution
Agua Purificada Moganos
06.2021 - 07.2022
Medical Doctor
Secretaria de Salud de Honduras
02.2020 - 03.2021
Medical Intern
Cruz Roja Hondurena
02.2018 - 03.2018
Universidad Catolica de Honduras
Doctor of Medicine from Health
Escuela Bilingue SERAN
Bachelor of Science and Letters from High School
- Medical Interpreter, MITIO - 40 Hrs
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