Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
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KAREN VANESSA RIVERA ZALDIVAR

KAREN VANESSA RIVERA ZALDIVAR

Bachiller Técnico en Computación y Ciencias y Letras
San Pedro Sula ,HONDURAS

Summary

Especialista en logística y operations aduaneras con más de 10 ños de experiences en zona libre y regimen fiscal. Dominio técnico en gestión de cargas FCL/LCL, documentación aduanera (DUCA, DUA, BL, pólizas, affidavit 500 y 5200), y coordinación logística terrestre, marítima y aérea. Manejo avanzado de sistemas SARAH Web, WMS, SAP y DUCAT (Sistema SIECA). Reconocida por reducir errores en documentación, optimizar inventarios y fortalecer trazabilidad operativa. Ha liderado procesos de auditoría interna, atención directa al cliente y coordinación con agentes aduanales, logrando eficiencia y cumplimiento normativo. Actualmente enfocada en obtener certificaciones técnicas en gestión aduanera avanzada y evolucionar hacia roles estratégicos en comercio internacional, con ética, precision y compromiso como pilares de su trayectoria. Knowledgeable with solid background in providing support and assistance in various settings. Demonstrated ability to complete tasks efficiently and contribute positively to team objectives. Proven skills in adaptability and effective communication, ensuring smooth operations and seamless teamwork. Knowledgeable with solid background in providing support and assistance in various settings. Demonstrated ability to complete tasks efficiently and contribute positively to team objectives. Proven skills in adaptability and effective communication, ensuring smooth operations and seamless teamwork.

Overview

19
19
years of professional experience

Work History

Auxiliar IMport / Export

COAS Honduras
SAN PEDRO SULA SATELITE, Departamento De Cortes
03.2022 - 07.2025
  • Coordinación de tránsitos locales (Choloma, San Pedro, Villanueva, Tegucigalpa)
  • Verificación documental y aplicación de marchamos físicos
  • Apertura de tránsitos en aduana y seguimiento operativo
  • Nacionalización de zona libre y boletines fiscales supervisados por oficial de aduanas
  • Supervisión de cargas y entrega conforme (POD, packing)
  • Elaboración de declaración temporal para ingreso a bodega
  • Comunicación directa con motoristas y agentes aduanales
  • Preparación y validación de affidavits
  • Coordinación con exportadores para declaración precisa
  • Uso como respaldo en auditorías aduaneras
  • Cumplimiento legal para evitar sanciones
  • DUCA-T, manifiesto de carga, carta porte
  • Coordinación con clientes regionales (Guatemala, El Salvador, Nicaragua)
  • Declaración 3050 en SARAH Web
  • Supervisión de cargas conforme a documentos
  • Liquidaciones 5000 y 5200
  • Ingreso de tránsito local temporal y definitivo en SARAH
  • Documentación previa al cierre de tránsitos
  • Coordinación con finanzas para pagos
  • Pases vacíos, entreplantas y traslados
  • Boletines fiscales para clientes fuera de zona libre
  • Reducción de errores en documentación
  • Flujo eficiente en rutas locales
  • Dominio práctico de tránsitos en zonas francas
  • Coordinación eficaz bajo presión
  • Marchamos, DUCA, SARAH Web, SAP básico, WMS, servicio al cliente
  • Capacitaciones recibidas en COAS: Legislación Aduanera, Zonas libres, Nacionalización, SARAH Web, SIECA, Infracciones aduaneras, Incoterms, Seguridad operativa, Código de Ética, Comercio exterior, Código de Política y Seguridad en el Trabajo, Acoso Laboral

Coordinadora De Bodega Import / Export

Crowley Logistics
CHOLOMA PUESTOS CORTES , HONDIRAS
08.2016 - 04.2020
  • Coordinación de ingreso/egreso de contenedores
  • Supervisión de cargas FCL y control de inventarios
  • Elaboración de pólizas de zona libre y facturación
  • Manejo de WMS y SARAH Web
  • Atención al cliente y elaboración de reportes
  • Despacho de mercadería según destino
  • Revisión documental para salida de carga
  • Supervisión de transporte y tránsito interno
  • Monitoreo de carga y notificación a clientes
  • Inventario en bodega asignada
  • Documentación para ingreso de equipo y cierre
  • Liquidaciones 5000 en SARAH
  • Documentación de importación FCL
  • Orden de movimiento de equipo para exportación marítima
  • Uso de SAP básico para movimientos de bodega
  • Apoyo en auditorías internas
  • Coordinación de despachos
  • Reducción del 15% en pérdidas por control de inventario (2018)
  • Reportes automatizados en SARAH: +20% eficiencia
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
  • Managed vendor relationships to secure best quality of services and products for organizational needs.
  • Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
  • Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
  • Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
  • Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
  • Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
  • Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
  • Reduced expenses for office supplies by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
  • Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
  • Enhanced project tracking by developing comprehensive database, which allowed for real-time updates and adjustments.
  • Conducted comprehensive market research to inform strategic planning, leading to more targeted and effective project initiatives.
  • Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
  • Implemented digital filing system, drastically reducing retrieval times and improving document organization.
  • Improved resource allocation by developing detailed inventory management system, ensuring projects had necessary materials without overstocking.
  • Spearheaded volunteer program that expanded organization's community outreach, enhancing its public image and engagement.
  • Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
  • Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Kept high average of performance evaluations.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Monitored front areas so that questions could be promptly addressed.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Completed bi-weekly payroll for [Number] employees.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Conducted comprehensive market research to inform strategic planning.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Interceded between employees during arguments and diffused tense situations.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
  • Entered data, generated reports, and produced tracking documents.

CUSTUMER Servicies Waterhouse

AIMAR S.A.
05.2006 - 03.2016
  • Atención telefónica y canalización de llamadas
  • Comunicación con agentes aduanales y transportistas
  • Cotizaciones por almacenaje según días de in
  • Control de inventarios físicos y en SARAH
  • Registro de entrada/salida de contenedores fiscales
  • Facturación de servicios y elaboración de recibos
  • Reportes diarios y mensuales por agente/cliente
  • Ingreso de depósitos en SARAH
  • Verificación documental para liberación de cargas
  • Coordinación de pedidos de importación/exportación
  • Seguimiento personalizado a clientes
  • Validación de facturas comerciales y descripción de mercancía
  • Mejora en atención al cliente
  • Reducción de errores en inventario
  • Optimización de reportes en SARAH
  • Reconocimiento por versatilidad
  • Capacitaciones recibidas en AIMAR: Manejo de Químicos, CORE Oracle ERP, Elaboración de reportes 3500 en SARAH 2.0, Reporte de facturación para soporte de pago, Documentos de exportación
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Strengthened communication skills through regular interactions with others.

Education

Bachiller Técnico - Computación y Ciencias y Letras

Instituto Técnico Morazán
SAN PEDRO SULA
01.2004

Bachiller Técnico -

Instituto Primero De Mayo
SAN PEDRO SULA
01.2001

Skills

  • Gestión de tránsitos internacionales y documentación aduanera
  • Manejo de sistemas SARAH Web
  • WMS
  • SAP
  • Coordinación con agentes aduanales
  • Supervisión de ingreso/egreso de contenedores FCL/LCL
  • Control de inventarios
  • Documentación aduanera
  • Coordinación logística terrestre y marítima
  • Atención directa al cliente
  • Elaboración de cotizaciones
  • Reportes
  • Documentación técnica
  • Oracle ERP
  • Excellent communication
  • Teamwork

References

  • Sindy Jackeline Fúnez, Asistente Import-Export, COAS Honduras, Colonia INFOP, Choloma, Honduras, 9954-8064
  • Ing. Sergio Leiva Pego, Regidor, Municipalidad de Choloma, Choloma, Cortés, Honduras, 9822-8062
  • Lic. Luis Orlando López, Gerente de Logística, Transporte Muñoz, Barrio Cabañas, San Pedro Sula, Honduras, 3199-8142
  • Walquiria Rodríguez, Coordinadora de Operaciones, Agencia Aduamar, Residencias Villa del Sol, San Pedro Sula, Honduras, 9554-1196
  • Lic. Jorge Medrano Paz, Coordinador de Import/Export, Crowley Logistics, Residencial Villa Florencia, San Pedro Sula, Honduras, 3176-1117

Personal Information

  • Nationality: Honduras
  • Marital Status: Soltera

Timeline

Auxiliar IMport / Export

COAS Honduras
03.2022 - 07.2025

Coordinadora De Bodega Import / Export

Crowley Logistics
08.2016 - 04.2020

CUSTUMER Servicies Waterhouse

AIMAR S.A.
05.2006 - 03.2016

Bachiller Técnico - Computación y Ciencias y Letras

Instituto Técnico Morazán

Bachiller Técnico -

Instituto Primero De Mayo

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KAREN VANESSA RIVERA ZALDIVAR Bachiller Técnico en Computación y Ciencias y Letras