Open To Work
Julio Enrique López Godoy
Tegucigalpa,Fco. Morazan
Summary
Dynamic professional with over 8 years of progressive experience in customer service, sales, administration, collections, and team leadership. Expertise in driving operational efficiency, designing innovative sales strategies, and mentoring high-performing teams across diverse industries, including telecom, retail, and SaaS. Currently pursuing an Electrical Engineering degree at UNAH, blending technical acumen with a robust customer-centric approach. Bilingual in English and Spanish, consistently exceeding KPIs in global organizations while fostering strong client relationships.
Overview
9
9
years of professional experience
Work History
Customer Service and Sales Executive Assistant
Bloom
02.2025 - 09.2025
- Developed and executed sales strategies to enhance client engagement and retention.
- Established strong relationships with key clients, ensuring tailored solutions and satisfaction.
- Conducted competitive analysis to refine product offerings, boosting market position and profitability.
Sales Assistant
Ray Law International
04.2024 - 01.2025
- Assisted in managing client inquiries to ensure timely and effective responses.
- Coordinated schedules for sales meetings to optimize team productivity and client engagement.
- Developed training materials for new staff to enhance onboarding processes and service quality.
- Streamlined communication between sales team and clients, improving overall satisfaction ratings.
Senior Supervisor
Humana Insurance Result CX
03.2022 - 03.2024
- Led team to optimize customer experience strategies, enhancing service delivery and client satisfaction.
- Mentored junior supervisors, fostering professional development and improving team performance.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
Supervisor
Teleperformance
11.2021 - 03.2022
- Supervised daily operations to ensure adherence to quality standards and efficiency goals
- Mentored team members, fostering professional development and enhancing performance
- Analyzed key performance indicators to identify trends and drive strategic decision-making
- Facilitated training sessions on best practices, improving overall team productivity
- Developed and maintained comprehensive documentation for operational procedures and protocols
Level 2 Customer Service Agent (Magic Chef)
The Work Loop
11.2020 - 11.2021
- Resolved customer inquiries through phone and email, ensuring timely and accurate responses.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Responded proactively and positively to rapid change.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Startek, Walmart, T-Mobile, Xfinity Mobile
03.2017 - 11.2020
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
No Degree -
Universidad Nacional Autónoma De Honduras (UNAH)
Tegucigalpa, HondurasSkills
- Technical Support
- Team Leadership & Coaching
- Customer Relationship Management
- Sales team leadership
- Bilingual (English/Spanish)
- KPI Analysis & Reporting
- Microsoft Office Suite
- Customer service
- Product knowledge
- Sales expertise
- Sales presentations
- Sales strategy
LANGUAGES
Spanish - Native or Bilingual Proficiency
English - Native or Bilingual Proficiency
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Customer Service and Sales Executive Assistant
Bloom
02.2025 - 09.2025
Sales Assistant
Ray Law International
04.2024 - 01.2025
Senior Supervisor
Humana Insurance Result CX
03.2022 - 03.2024
Supervisor
Teleperformance
11.2021 - 03.2022
Level 2 Customer Service Agent (Magic Chef)
The Work Loop
11.2020 - 11.2021
Customer Service Representative
Startek, Walmart, T-Mobile, Xfinity Mobile
03.2017 - 11.2020
No Degree -
Universidad Nacional Autónoma De Honduras (UNAH)