Zendesk, Talk Desk, Zoho and Monday - CRM
JUAN CARLOS LANDAVERDE
PROJECT MANAGER & CUSTOMER SERVICES SPECIALIST
San Pedro Sula,Cortés
Summary
Detail-oriented professional with top skills in customer relations, problem-solving, and recordkeeping. Talented in addressing different service and product problems with a thorough and positive insight. Ready to help with finding creative solutions to conflicts, and growing out teams.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
2016
2016
years of professional experience
2004
2004
years of post-secondary education
1
1
Certificate
Work History
Project Manager
Line Flow Solutions
1 2017 - 1 2023
- Understand project goals, scope, and objectives clearly
- Ensured that everyone on the team understands what needs to be achieved
- Mentored and supervised teams of trainers and CSR Agents
- Monitor KPIs to identify and resolve issues in the training process, quality of calls, and general performance level of the call center
Team Leader - Third Party CSR
Line Flow Solutions
01.2014 - 01.2016
- Encouraged feedback from team members and stakeholders to identify areas for improvement
- Implemented quality control measures to ensure that deliverables meet the required standards and expectations
- Provide phone, e-mail & e-commerce support to the clients, partners, and providers of the line keeping them connected and informed about their products and services
Education
Clear Lake High School -
Clear Lake High School
BACHELOR - MARKETING
USAM
01.2005 - 01.2009
Skills
Time Management
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceWork from home optionTeam Building / Company RetreatsQuote
"One person alone is a meer drop of water. Together as a TEAM we are the rain fall needed to refresh the life of others."
— Juan Carlos Landaverde
Software
RingCentral, Avaya, and Talk Desk - Call Center Software
Microsoft Teams, Slack, Trollo and Google Meet - Communication Tools
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace (Docs, Sheets, Slides, Gmail)
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Intermediate (B1)
Interests
Traveling
Volunteering
Photography
Chess
Certification
Project Management Professional (PMP)
Timeline
Project Management Professional (PMP)
11-2018
Team Leader - Third Party CSR
Line Flow Solutions
01.2014 - 01.2016
BACHELOR - MARKETING
USAM
01.2005 - 01.2009
Project Manager
Line Flow Solutions
1 2017 - 1 2023
Clear Lake High School -
Clear Lake High School
Similar Profiles
Johanna GozaJohanna Goza
Owner/manager at G Line Water Flow StationOwner/manager at G Line Water Flow Station
Bryan ProiaBryan Proia
Field Sales Representative at Ryan Herco Flow SolutionsField Sales Representative at Ryan Herco Flow Solutions
Patrick PetersPatrick Peters
Marketing Manager/ Inside Sales at Eagle Flow SolutionsMarketing Manager/ Inside Sales at Eagle Flow Solutions