Zendesk, Talk Desk, Zoho and Monday - CRM
JUAN CARLOS LANDAVERDE
PROJECT MANAGER & CUSTOMER SERVICES SPECIALIST
San Pedro Sula,Cortés
Summary
I am a dedicated Project Manager and Customer Service Specialist with a strong track record of delivering results through effective planning, team coordination, and client engagement. With expertise in managing cross-functional projects and ensuring top-tier customer satisfaction, I excel at streamlining operations, resolving issues, and driving continuous improvement. My passion lies in building collaborative relationships and delivering value to both stakeholders and customers.
Overview
2016
2016
years of professional experience
2004
2004
years of post-secondary education
1
1
Certificate
Work History
Project Manager
Line Flow Solutions
1 2017 - 1 2023
- Understand project goals, scope, and objectives clearly
- Ensured that everyone on the team understands what needs to be achieved
- Mentored and supervised teams of trainers and CSR Agents
- Monitor KPIs to identify and resolve issues in the training process, quality of calls, and general performance level of the call center
Team Leader - Third Party CSR
Line Flow Solutions
01.2014 - 01.2016
- Encouraged feedback from team members and stakeholders to identify areas for improvement
- Implemented quality control measures to ensure that deliverables meet the required standards and expectations
- Provide phone, e-mail & e-commerce support to the clients, partners, and providers of the line keeping them connected and informed about their products and services
Education
Clear Lake High School -
Clear Lake High School
BACHELOR - MARKETING
USAM
01.2005 - 01.2009
Skills
Time Management
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceWork from home optionTeam Building / Company RetreatsQuote
"One person alone is a meer drop of water. Together as a TEAM we are the rain fall needed to refresh the life of others."
— Juan Carlos Landaverde
Software
RingCentral, Avaya, and Talk Desk - Call Center Software
Microsoft Teams, Slack, Trollo and Google Meet - Communication Tools
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace (Docs, Sheets, Slides, Gmail)
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Intermediate (B1)
Interests
Traveling
Volunteering
Photography
Chess
Certification
Project Management Professional (PMP)
Timeline
Project Management Professional (PMP)
11-2018
Team Leader - Third Party CSR
Line Flow Solutions
01.2014 - 01.2016
BACHELOR - MARKETING
USAM
01.2005 - 01.2009
Project Manager
Line Flow Solutions
1 2017 - 1 2023
Clear Lake High School -
Clear Lake High School
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