Summary
Overview
Work History
Education
Skills
References
LANGUAGES
Timeline
AdministrativeAssistant
Josue Rodrigo Madrid Vega

Josue Rodrigo Madrid Vega

Choloma

Summary

I am a proactive, well-organized, and responsible professional with over 7 years of experience as a Customer Service Representative in the telecommunications industry. Throughout my career, I have developed strong communication, problem-solving, and conflict-resolution skills while assisting customers. I am passionate about acquiring new knowledge, and my goal is to secure a dynamic position where I can contribute my expertise, continue learning, and support my team’s success.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Allied Global
03.2016 - 10.2016
  • Assisted customers with account management, including plan activations, balance inquiries, and SIM card replacements.
  • Provided technical support for mobile devices, troubleshooting issues such as network connectivity, data usage, and device setup.

Customer Service Representative

Concentrix
11.2016 - 12.2019
  • Guided customers through billing inquiries, payments, and dispute resolution, ensuring accurate and timely account management.
  • Handled escalated customer issues with empathy and professionalism, increasing satisfaction and loyalty.

Customer Service Representative

Concentrix
04.2021 - 05.2023
  • Helped with troubleshooting steps to fix any issue related to the service.
  • Educated customers about product options to exceed their experience.
  • Interfaced with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products.

Administrative Assistant

Pastel Collections
11.2023 - Current
  • Inventory processing and updating
  • Update of frontend elements and management of discounts and prices in internal platform.

Education

Bachelor - Business Administration

Centro Cultural Sampedrano
01.2014

Informatic Engineering -

CEUTEC
09-2024

Skills

    Strong verbal and written communication


    Active listening and empathy in handling customer concerns


    Conflict resolution and de-escalation strategies


    Ability to explain technical issues in simple terms


    Multitasking and managing high call volumes efficiently

    Problem-solving under pressure

    Team collaboration and working in cross-functional environments


    Adaptability to new systems, policies, and procedures


    Customer relationship management and retention strategies

References

  • Alejandro, Guzmán, 9951-4228
  • Jocelyne, Aguilar, 9898-0815
  • Carlos, Fuentes, 9499-2796
  • Gabriela, Paz, Customer service supervisor., 9541-4087

LANGUAGES

English language
Native or Bilingual
Spanish
Native or Bilingual
Advanced oral level.
Native or Bilingual
Advanced written level.
Native or Bilingual

Timeline

Administrative Assistant

Pastel Collections
11.2023 - Current

Customer Service Representative

Concentrix
04.2021 - 05.2023

Customer Service Representative

Concentrix
11.2016 - 12.2019

Customer Service Representative

Allied Global
03.2016 - 10.2016

Bachelor - Business Administration

Centro Cultural Sampedrano

Informatic Engineering -

CEUTEC

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Josue Rodrigo Madrid Vega