Josue Nahin Ramos Estrada
Roatan
Summary
Results-driven professional with experience in both sales and the hospitality industry. Skilled in customer relationship management, upselling, and consultative communication to drive revenue and guest satisfaction. Background as a waiter and host in fast-paced dining environments, with strengths in order accuracy, conflict resolution, and delivering exceptional guest experiences. Adept at using CRM and POS systems, managing client interactions, and streamlining processes to improve efficiency and conversion rates.
Overview
8
8
years of professional experience
Work History
Sales Representative
Island Diving Center
05.2017 - 12.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential clients.
Food Waiter & Host
The Beach House Boutique Hotel
05.2017 - 12.2017
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and orders, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Food Waiter
Argentinian Grill
01.2019 - 08.2019
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
Intake Specialist
Rosenblum Law
12.2020 - 07.2021
- Served as the first point of contact for potential clients, assessing case viability.
- Collected and documented client information accurately in case management software.
- Scheduled consultations and coordinated case reviews with attorneys.
- Maintained confidentiality and compliance with legal procedures and standards.
Appointment Setter promoted to Team Lead and then to Sales Associate
World CopperSmith
08.2021 - 04.2022
- Contacted potential clients to schedule appointments for sales representatives.
- Maintained an organized calendar to optimize scheduling efficiency.
- Utilized CRM systems to track client interactions and follow-ups.
- Provided product information and addressed initial client inquiries.
- Assisted in lead generation efforts by identifying and qualifying prospects.
Appointment Setter
JCSI
04.2022 - 12.2022
- Contacted potential candidates to schedule interviews for job opportunities.
- Managed candidate databases and ensured information was accurately recorded.
- Coordinated with hiring managers to arrange interview times and locations.
- Provided candidates with company and job-specific information to prepare them for interviews.
- Followed up with candidates to confirm interview details and ensure attendance.
Founding Sales Development Rep
Mount
01.2024 - 09.2024
- Identified and developed new business opportunities, driving revenue growth for the company
- Conducted sales calls, product presentations, and demos to prospective clients
- Negotiated terms, pricing, and contracts to close deals and maximize profitability
- Built and maintained strong relationships with new and existing clients
- Worked closely with the marketing and customer support teams to ensure client satisfaction and service delivery
- Consistently exceeded sales targets and contributed to team success
- Utilized CRM tools to track leads, sales, and client communication
Sales Rep promoted to Account Executive
CoinFlip
01.2023 - 11.2023
- Managed a portfolio of clients, providing ongoing support and account management
- Generated new business by identifying opportunities and cultivating relationships with prospective clients
- Conducted presentations and demonstrations on CoinFlip services and products
- Negotiated contracts, pricing, and terms to meet client needs and maximize company revenue
- Collaborated with internal teams to ensure seamless client onboarding and service delivery
- Achieved sales targets and contributed to team performance goals
- Provided exceptional customer service, maintaining high levels of client satisfaction
Business Development Rep
SunKep Equipment Finance
10.2024 - 02.2025
- Generated new business leads and identified growth opportunities in the equipment finance sector
- Conducted cold calls and outreach to prospective clients, qualifying them for the company’s financing solutions
- Built relationships with key decision-makers to establish long-term business partnerships
- Coordinated with internal teams to ensure smooth onboarding and seamless client service
- Managed and tracked sales activities, maintaining an organized pipeline using CRM software
- Contributed to achieving monthly and quarterly sales goals by meeting targets and deadlines
- Provided clients with tailored financing options and maintained consistent follow-up to close deals
Education
High School -
Hobbton High School
Newton Grove, North Carolina01.2011
Skills
- Excellent customer service and communication
- Knowledge of menus, specials, and dietary needs
- Accurate order-taking and food & beverage service
- POS system operation and cash handling
- Food safety and hygiene awareness
- Teamwork, multitasking, and time management
- Upselling techniques and conflict resolution
- Hard Skills
- CRM Software (Salesforce, HubSpot, etc)
- Prospecting & Lead Generation
- Product Knowledge
- Negotiation
- Soft Skills
- Great Communication
- Active Listening
- Relationship Building
- Adaptability & Resilience
- Problem-Solving
- Time Management
- Goal-Oriented Mindset
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Business Development Rep
SunKep Equipment Finance
10.2024 - 02.2025
Founding Sales Development Rep
Mount
01.2024 - 09.2024
Sales Rep promoted to Account Executive
CoinFlip
01.2023 - 11.2023
Appointment Setter
JCSI
04.2022 - 12.2022
Appointment Setter promoted to Team Lead and then to Sales Associate
World CopperSmith
08.2021 - 04.2022
Intake Specialist
Rosenblum Law
12.2020 - 07.2021
Food Waiter
Argentinian Grill
01.2019 - 08.2019
Sales Representative
Island Diving Center
05.2017 - 12.2018
Food Waiter & Host
The Beach House Boutique Hotel
05.2017 - 12.2017
High School -
Hobbton High School
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