Summary
Overview
Work History
Education
Skills
COURSES TAKEN
Timeline
Generic
JOSEPH VALDIVIEZO

JOSEPH VALDIVIEZO

Summary

Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.

Overview

5
5
years of professional experience

Work History

Operations Supervisor

Itel
11.2023 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

Henry Schein One Technical Support Agent 2

Itel
10.2022 - 10.2023
  • Provided technical assistance on software/hardware issues.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Improved customer satisfaction by providing timely and efficient technical support to clients.

Trainer

Comcast
05.2022 - 10.2022
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.

Technical support agent

Comcast
05.2021 - 04.2022
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Managed high call volume efficiently, addressing customer concerns promptly and professionally.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.

Customer Service and Technical Support

Startek
03.2021 - 07.2021
  • Amazon customer service/support agent.

Customer Service

Alorica
09.2020 - 12.2020
  • Provided excellent customer service, resolving client concerns efficiently and effectively.
  • Assisted customers with purchases, returns, and tech product support.

Computer technician

Fast Network
01.2020 - 08.2020
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Windows Server configuration and maintenance.
  • Resolved technical issues for clients through remote support, increasing customer satisfaction.
  • Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.

Education

University intern - Computer Systems Engineering

University of San Pedro Sula

Skills

  • Staff supervision
  • Operations management
  • Performance monitoring
  • Task delegation
  • Employee development
  • Multitasking and organization

COURSES TAKEN

  • Edusystems – Computer Course
    PC Repair, Network Server Installation, and Cabling
    Completed: 2018
  • Cisco – Introduction to Cybersecurity
    Cisco-approved Network Security Certificate
    Completed: 2020
  • Fast Network – Computer & Printer Repair Program
    PCs, Printers, and Windows Server Configuration and Maintenance
    Completed: 2021

Timeline

Operations Supervisor

Itel
11.2023 - Current

Henry Schein One Technical Support Agent 2

Itel
10.2022 - 10.2023

Trainer

Comcast
05.2022 - 10.2022

Technical support agent

Comcast
05.2021 - 04.2022

Customer Service and Technical Support

Startek
03.2021 - 07.2021

Customer Service

Alorica
09.2020 - 12.2020

Computer technician

Fast Network
01.2020 - 08.2020

University intern - Computer Systems Engineering

University of San Pedro Sula

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JOSEPH VALDIVIEZO