Josep Fernando Ramirez Estrada

• Developed and executed performance management programs to increase employee engagement and productivity.
• Provided coaching and mentoring to employees.
• Created training material for operations.
• Trained new hires coming to production.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
• Taught English classes oriented to conversation skills.

• Acted as first point of contact and set appointments for prospective clients.
• Contract termination was due to COVID and riots happening in New York City at the time.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Customer service agent for Comcast and Cricket Wireless.

Customer service agent for Tracfone companies.