Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Interests
Timeline
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Jose Manuel Guerra Guerrero

Jose Manuel Guerra Guerrero

Bachelor Of Business Administration
Tegucigalpa,FM

Summary

Service-oriented person with 5 years of costumer service experience. Highly skilled in responding to emergency situations and remaining cool under pressure. I´m Dedicated to team work environment, with empathy and leadership. Enthusiastic professional looking forward to contribute to team success through hard work and attention to details. Really motivated to learn and grow in administrative duties and responsabilities

Overview

6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Airport Security Agent

American Airlines / Talent Hunters
Tegucigalpa, Franciso Morazan
02.2013 - 01.2014
  • Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
  • Authenticated boarding passes, identification and passports to prevent fraudulent travel.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Operated x-ray machines, to conduct screening of passengers and baggage.
  • Gate assistance for boarding process
  • Ramp supervision for bags and cargo
  • Counter check for bags
  • Fill and check Cargo manifest

Cabin Crew Member

Avianca
Tegucigalpa, Franciso morazan
02.2014 - 10.2018
  • Enforced lost and found procedures for any items inadvertently left behind by travelers.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Attended trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Checklists during incidents
  • First aid procedures (if needed)

Education

High School Diploma -

Summer Hill School
Tegucigalpa
08.2005 - 06.2010

Bachelor of Science - Business Administration

CEUTEC
Tegucigalpa
01.2018 - Current

Skills

    Critical thinking skills

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Accomplishments

  • ISP International Security Program- received in Dallas, Texas, USA (American Airlines)– 2013.
  • CST Cargo Security Training- Tegucigalpa, Honduras (American Airlines)- 2013.
  • Initial training cabin crew member ATR 42 – Tegucigalpa, Honduras (Avianca) – 2014.
  • Conversion training ATR 72 – Guatemala City, Guatemala (Avianca) – 2014.
  • Fire fighting training ATR72– Guatemala City, Guatemala (Avianca) – 2014.
  • CRM - Crew Resource Management. Guatemala City, Guatemala.(Avianca) – 2015 -2018
  • SMS - Safety Management System. Guatemala City, Guatemala.(Avianca) – 2014-2018.
  • Emergency procedures and evacuation ATR72 – Guatemala City, Guatemala – (Avianca) – 2014-2018.
  • First aid on board – Guatemala City, Guatemala. (Avianca) – 2014-2018.
  • Service on board ATR72 – Guatemala City, Guatemala – (Avianca)- 2014-2018.
  • Recurrent training cabin crew member- Guatemala City, Guatemala (Avianca) – 2014-2018.
  • CRISALIDA – San Salvador, El salvador (Avianca) – 2015

Software

MS Office

Excel

Google drive

Photoshop

Social media

Interests

Traveling

Business

Sports

Timeline

Bachelor of Science - Business Administration

CEUTEC
01.2018 - Current

Cabin Crew Member

Avianca
02.2014 - 10.2018

Airport Security Agent

American Airlines / Talent Hunters
02.2013 - 01.2014

High School Diploma -

Summer Hill School
08.2005 - 06.2010

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Jose Manuel Guerra GuerreroBachelor Of Business Administration