Jose Najera
Tegucigalpa,FM
Summary
Energetic and resourceful individual with strong leadership abilities and collaborative mindset. Possesses understanding of operational processes and effective team management, demonstrated by excellent organizational and problem-solving skills. Driven to optimize workflow and enhance team productivity to achieve operational excellence.
Overview
3
3
years of professional experience
Work History
Operations Supervisor
ResultsCX
03.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
English Coach
English For Call Center
01.2022 - 03.2022
- Assessed student progress and provided feedback to improve performance and establish success.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Designed and implemented assessments to measure student progress in English language learning.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
Education
Bachelor of Science - Humanities And Social Sciences
Shadai School
Tegucigalpa, Honduras11-2013
Skills
- Performance monitoring
- Employee development
- Quality assurance
- Risk management
- Delegation
- KPI tracking
- Employee engagement
- Multitasking and organization
- Team leadership
- Customer service
- Goal setting
- Coaching and mentoring
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Operations Supervisor
ResultsCX
03.2022 - Current
English Coach
English For Call Center
01.2022 - 03.2022
Bachelor of Science - Humanities And Social Sciences
Shadai School
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