Summary
Overview
Work History
Education
Skills
Software
Timeline
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Jose Cruz

Tech Support| Customer Service
San Pedro S

Summary

Dynamic customer service professional with a proven track record at TTEC, excelling in customer engagement and support. Skilled in Microsoft Office Suite, I enhanced sales performance at INTOUCH CX through effective training and strategic planning. Committed to delivering exceptional service and fostering team collaboration for continuous improvement.

Overview

3
3
years of professional experience
9
9
years of post-secondary education
2
2
Languages

Work History

CUSTOMER SERVICE

TTEC
01.2025 - Current
  • Provided exceptional customer service, addressing inquiries and concerns promptly.
  • Provided excellent customer service, resolving guest concerns professionally and courteously.
  • Gained and maintained department product knowledge to facilitate customer service.
  • Provided exceptional customer service, resolving guest issues promptly and professionally.

SALES

INTOUCH CX
San Pedro Sula, CR
10.2024 - 12.2024
  • Boosted sales performance by implementing effective training programs for the sales team.
  • Increased global sales revenue by developing and implementing strategic sales plans and initiatives.
  • Used sales tactics and client relationship building techniques to reach monthly, quarterly and annual sales goals, boosting sales 40%.

TECH SUPPORT

ITEL
03.2022 - 10.2024
  • Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team.
  • Conducted regular reviews of internal processes, identifying areas for continuous improvement within the tech support team.
  • Served as a liaison between customers and tech support teams when needed.
  • Liaised with IT department to ensure reliable tech support for all facility operations.

Education

Associate of Engineering - Computer And Information Sciences

CEUTEC
San Pedro Sula, Honduras
02.2019 - Current

High School Diploma -

HOLY FAMILY
SAN PEDRO SULA
01.2016 - 07.2018

Skills

Customer service and assistance

Strategic issue analysis

Effective multitasking

Proficient in organizing tasks

Proficient in Microsoft Office Suite

Software

Office Package

Sales Force

Timeline

CUSTOMER SERVICE

TTEC
01.2025 - Current

SALES

INTOUCH CX
10.2024 - 12.2024

TECH SUPPORT

ITEL
03.2022 - 10.2024

Associate of Engineering - Computer And Information Sciences

CEUTEC
02.2019 - Current

High School Diploma -

HOLY FAMILY
01.2016 - 07.2018

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Jose CruzTech Support| Customer Service