Office Package
Jose Cruz
Tech Support| Customer Service
San Pedro S
Work Preference
Summary
Dynamic customer service professional with a proven track record at TTEC, excelling in customer engagement and support. Skilled in Microsoft Office Suite, I enhanced sales performance at INTOUCH CX through effective training and strategic planning. Committed to delivering exceptional service and fostering team collaboration for continuous improvement.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Sales Agent
Allied Global
San Pedro Sula, Cortes
09.2025 - 01.2026
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Developed strong relationships with clients through excellent customer service and regular followups.
CUSTOMER SERVICE
TTEC
03.2025 - 08.2025
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Provided excellent customer service, resolving guest concerns professionally and courteously.
- Gained and maintained department product knowledge to facilitate customer service.
- Provided exceptional customer service, resolving guest issues promptly and professionally.
SALES
INTOUCH CX
San Pedro Sula, CR
10.2024 - 12.2024
- Boosted sales performance by implementing effective training programs for the sales team.
- Increased global sales revenue by developing and implementing strategic sales plans and initiatives.
- Used sales tactics and client relationship building techniques to reach monthly, quarterly and annual sales goals, boosting sales 40%.
TECH SUPPORT
ITEL
03.2022 - 10.2024
- Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team.
- Conducted regular reviews of internal processes, identifying areas for continuous improvement within the tech support team.
- Served as a liaison between customers and tech support teams when needed.
- Liaised with IT department to ensure reliable tech support for all facility operations.
Customer Service
Allied Global
San Pedro Sula, Cortes
11.2018 - 07.2022
- Delivered exceptional customer service by addressing user inquiries promptly and professionally.
- Delivered excellent internal and external customer service.
- Increased sales revenue with exceptional customer service and upselling techniques.
- elivered exceptional customer service through prompt resolution of passenger inquiries.
Education
Associate of Engineering - Computer And Information Sciences
CEUTEC
San Pedro Sula, Honduras 02.2019 - Current
High School Diploma -
HOLY FAMILY
SAN PEDRO SULA 01.2016 - 07.2018
Skills
Customer service and assistance
Strategic issue analysis
Effective multitasking
Proficient in organizing tasks
Proficient in Microsoft Office Suite
Software
Sales Force
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Interests
Customer service
Sales
Computer services
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Sales Agent
Allied Global
09.2025 - 01.2026
CUSTOMER SERVICE
TTEC
03.2025 - 08.2025
SALES
INTOUCH CX
10.2024 - 12.2024
TECH SUPPORT
ITEL
03.2022 - 10.2024
Associate of Engineering - Computer And Information Sciences
CEUTEC
02.2019 - Current
Customer Service
Allied Global
11.2018 - 07.2022
High School Diploma -
HOLY FAMILY
01.2016 - 07.2018