Jose Manuel Cruz
Student
La Ceiba
Summary
Adept at cross-cultural communication and fluent bilingualism, I excelled at The Workloop as an English Video Remote Interpreter, enhancing client comprehension and satisfaction. Leveraging professionalism and teamwork, I significantly improved customer retention rates and support experiences across roles, showcasing exceptional multitasking and client support skills without relying on numerical achievements.
Overview
4
4
years of professional experience
Work History
English Video Remote Interpreter
The Workloop
La Ceiba, Honduras
04.2023 - Current
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
Collections Agent
Km2 Solutions
11.2022 - 04.2023
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Achieved performance goals on consistent basis.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
Retention Specialist
Km2 Solutions
04.2021 - 11.2022
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Built constructive customer relationships to improve loyalty and recommendations.
- Seek any sales opportunities to improve customer experience.
- Increased customer retention rates by developing and implementing effective loyalty strategies.
Tech Support
Concentrix
10.2020 - 04.2021
- Liaised with IT department to ensure reliable tech support for all facility operations.
- Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
- Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
- Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.
- Enhanced user experience by providing timely and effective tech support to students and faculty.
Education
High School Diploma -
The Lighthouse Christian Bilingual School
La Ceiba, Honduras 01.2009 - 01.2009
Skills
English Fluency
Cross-cultural communication
Fluent Bilingualism
Client Support
Memory retention
Note-taking Techniques
Terminology Management
Multitasking
Professionalism
Team Collaboration
Timeline
English Video Remote Interpreter
The Workloop
04.2023 - Current
Collections Agent
Km2 Solutions
11.2022 - 04.2023
Retention Specialist
Km2 Solutions
04.2021 - 11.2022
Tech Support
Concentrix
10.2020 - 04.2021
High School Diploma -
The Lighthouse Christian Bilingual School
01.2009 - 01.2009
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