José Domingo Caballero
Systems Engineering
Summary
Dynamic professional with a proven track record at Ideaworks, enhancing user experiences and customer satisfaction. Expert in web development and adept in communication, I've successfully migrated websites and resolved customer issues, significantly increasing loyalty. My teamwork and self-motivated nature drive achievements beyond daily tasks.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
InTouch CX
04.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Web Developer
Ideaworks
01.2022 - 04.2022
- Provided front-end development support, creating visually appealing designs that aligned with brand standards.
- Migrated websites to new platform to minimize downtime and maintain seamless user experiences.
- Designed responsive, mobile-first websites from design concepts.
Education
Middle School -
Shadai School
01.2013 - 01.2015
Bachelor of Science and Humanities - undefined
Instituto Salesiano San Miguel
01.2016 - 01.2017
Systems engineering - undefined
Universidad Jose Cecilio del Valle
01.2018 - 05.2022
Skills
Communication
Teamwork
Self-Motivated
Research Skills
Web Development
Personal Information
- Citizenship: Honduran
- Date of Birth: 01/12/02
- Marital Status: single
Timeline
Customer Service Representative
InTouch CX
04.2024 - Current
Web Developer
Ideaworks
01.2022 - 04.2022
Systems engineering - undefined
Universidad Jose Cecilio del Valle
01.2018 - 05.2022
Bachelor of Science and Humanities - undefined
Instituto Salesiano San Miguel
01.2016 - 01.2017
Middle School -
Shadai School
01.2013 - 01.2015
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