José Rafael Echeverría Flores
Tegucigalpa,Francisco Morazan
Summary
Results-driven Operations & Technology Leader with over 20 years of experience spanning apparel manufacturing, retail management, and ERP system implementation. Proven expertise in production control, supply chain logistics, team management, and customer experience optimization. Highly analytical and strategic thinker — combining engineering, software, and leadership skills to drive operational efficiency and deliver outstanding results. Passionate about people, process improvement, and technology innovation. Fluent in English and Spanish, with strong communication and client-relation abilities.
Overview
29
29
years of professional experience
Work History
Founder & Managing Director / Business & Technology Consultant
Independent Retail & ERP Consulting Operations
02.2009 - Current
- Retail & Marketing Leadership:
- - Founded and managed a high-end cellphone accessories and repair business, delivering exceptional customer experience and service quality.
- - Built a strong brand presence with 50,000+ social media followers through strategic marketing campaigns (print & digital).
- - Created an innovative, transparent “drive-through” repair model, boosting trust and customer retention.
- - Negotiated partnerships with major accessory brands at CES including Bose, Speck, Case-Mate, UAG, Spigen, ZAGG, and Thule.
- - Managed end-to-end business operations — purchasing, budgeting, staffing, marketing, and customer satisfaction.
- ERP Consulting & Software Implementation:
- - Lead project manager and consultant for a custom ERP software company, guiding system implementations for clients in manufacturing, construction, healthcare, distribution, and pharmaceuticals.
- - Perform process assessments, design optimized workflows, and translate client needs into technical specifications.
- - Co-developed and standardized the ERP’s production and logistics module, now used in multiple industries.
- - Oversee QA testing, feature validation, and training programs for management, accounting, and operational staff.
- - Integrate accounting best practices across purchasing (A/P), sales (A/R), inventory, and banking modules.
- - Recognized for blending technical knowledge with business insight, delivering tailored, high-value ERP deployments.
Operations Manager
Costuras S.A.
04.1997 - 02.2009
- Directed operations for a multi-plant garment manufacturing company producing T-shirts, polos, sweatpants, and hoodies for global brands including Fruit of the Loom, Hanes, Vanity Fair, Champion, and Gildan.
- Managed three production facilities processing over 40,000 dozen garments weekly, meeting customer delivery schedules and quality standards.
- Oversaw import/export logistics, warehousing, and internal materials movement to maintain efficient production flow.
- Served as primary liaison with U.S. clients, coordinating daily production priorities and ensuring on-time completion of expedited SKUs.
- Co-designed and implemented a custom inventory and production control system integrating bill-of-materials automation, real-time tracking, and production dashboards.
- Supervised cross-functional teams in production, logistics, and quality assurance to achieve performance and compliance targets.
- Collaborated closely with company leadership on capacity planning, budgeting, and customer relationship management.
Education
Bachelor of Science - Industrial Engineering
Louisiana State University
Baton Rouge, Louisiana, USA01.1996
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Academia Los Pinares
Tegucigalpa, Honduras01.1992
Skills
- Operations & Supply Chain Management
- ERP Systems Implementation & QA
- Inventory & Production Control
- Retail & E-Commerce Operations
- Team Leadership & Development
- Customer Experience Management
- Data-Driven Decision Making
- Process Automation & Systems Design
- Accounting & Financial Workflow Integration
- Bilingual Communication (English / Spanish)
- Microsoft Office 365 (Excel, Word, PowerPoint, Teams)
- ERP Systems Design & Implementation
- Networking, Internet & VPN Configuration
- Social Media Marketing & Analytics
- Cloud Tools, Email, and Collaboration Platforms
Languages
English & Spanish – 100% Fluent (Written & Spoken)
Timeline
Founder & Managing Director / Business & Technology Consultant
Independent Retail & ERP Consulting Operations
02.2009 - Current
Operations Manager
Costuras S.A.
04.1997 - 02.2009
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Academia Los Pinares
Bachelor of Science - Industrial Engineering
Louisiana State University
Personal Attributes & Interests
Highly strategic thinker with strong interpersonal and analytical skills. Known for team-building, organization, empathy, and adaptability. Enjoys scuba diving, continuous learning (especially technology), and applying strategic thinking and math-based problem solving to real-world challenges.
Additional Information
- Valid Passport and U.S. Tourist Visa.
- Available for travel or relocation for training, collaboration, or business development opportunities.