Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

Jorge Martín Abrego

Executive Director
San Pedro Sula,Cortés
Jorge Martín Abrego

Summary

Persistent leader with 10+ years of experience on BPO operational management; eager to lead and grow organizations.

Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.

Overview

12
years of professional experience
2
Languages

Work History

JMAR Inversiones
San Pedro Sula, Cortés

Executive Director
01.2022 - Current

Job overview

  • Operational and management assessments for companies:
  • Operational improvement processes
  • Assessment on local labor law requirements
  • Risk assessment and ROI evaluation
  • Build from the ground and up sales management strategies
  • Hiring and training processes
  • HRM platform implementation – including payroll, georeferencing, etc
  • Budget management and profitability evaluations
  • Help drive strategic improvements to enhance operational and organizational efficiencies.

KM² SOLUTIONS, LLC
San Pedro Sula

Director of Operations
01.2018 - 01.2022

Job overview

  • Responsible for the day-to-day operations of over 350+ employees
  • Responsible for strategic planning, performance management, staff planning, training & quality assurance
  • Creation, execution and management of bonus/incentive plans and budgets, as performance drivers
  • Monitored budget and utilized operational resources.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Defined, implemented, and revised operational policies and guidelines.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Monitored and coordinated workflows to optimize resources.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.

KM² SOLUTIONS, LLC
San Pedro Sula

Operations Manager
01.2017 - 01.2018

Job overview

  • Responsible for the day-to-day operations of over 180 employees
  • Responsibilities included: strategic planning, performance management, operations, staffing, training & quality assurance
  • Plan and execute initiatives that contribute to long-term operational excellence, productivity efficiency, and revenue generation
  • Creation, execution and management of bonus/incentive plans and budgets, as performance drivers
  • Achievements:
  • Program’s growth from 50 to 130 representatives
  • Co-developed and implemented the Leadership Development Program
  • Co-development and implementation of the Stack Ranking Circulation Rate, which focuses on agent quartile movement.

KM2 Solutions
San Pedro Sula, Cortés

Program Manager
07.2013 - 01.2016

Job overview

KM2 Solutions
San Pedro Sula, Cortés

Sales Trainer
03.2011 - 06.2013

Job overview

KM2 Solutions
San Pedro Sula, Cortés

Senior Quality Assurance Analyst
2011 - 2012 (1 year)

Job overview

Education

UTH Florida
Florida, USA

No Degree from Business Management
05.2001

University Overview

Skills

Process Orientedundefined

Software

Microsoft Excel

Power BI

Google Looker Studio

Timeline

Executive Director
JMAR Inversiones
01.2022 - Current
Director of Operations
KM² SOLUTIONS, LLC
01.2018 - 01.2022
Operations Manager
KM² SOLUTIONS, LLC
01.2017 - 01.2018
Program Manager
KM2 Solutions
07.2013 - 01.2016
Senior Quality Assurance Analyst
KM2 Solutions
2011 - 2012 (1 year)
Sales Trainer
KM2 Solutions
03.2011 - 06.2013
UTH Florida
No Degree from Business Management
05.2001

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Jorge Martín AbregoExecutive Director