JORGE LUIS MARADIAGA
Francisco Morazán
Summary
Dedicated computer science undergraduate with a strong background in technical support and customer service. Demonstrated ability to solve complex problems and guide teams toward achieving performance goals. Eager to apply technical knowledge and leadership skills in management and related fields.
Overview
8
8
years of professional experience
Work History
Team Leader/Supervisor Tier 2
Intouch CX
01.2024 - 05.2024
- Led level two technical support initiatives, facilitating rapid issue resolution for clients. Developed strategies that enhanced technical support operations. Administered workflows that improved response times for service requests. Supported team members in resolving complex technical challenges, strengthening overall team capability.
Team Leader/Supervisor Tier 1
Intouch CX
12.2022 - 01.2024
- Guided team members in skill development to achieve performance goals. Managed teams efficiently to ensure optimal organization and workflow. Enhanced team member skills through regular feedback.
Customer Service
Knoah Solutions/Intouch CX
Tegucigalpa M.D.C.
08.2018 - 12.2022
- Delivered technical support for smart devices in Google Nest campaign, enhancing user experience and resolving issues efficiently.
- Assisted customers with inquiries to enhance their experience.
- Provided personalized customer service to ensure satisfaction.
Customer Associate II
Partner Hero/Crescendo
11.2024 - Current
- Verified payments for accuracy and compliance, safeguarding financial integrity. Investigated payment discrepancies, ensuring resolution and accuracy. Analyzed client profiles to identify payment behavior trends, informing strategy.
- Assisted customers with product inquiries and service issues.
- Handled customer feedback and escalated complex issues to management.
- Oversaw customer accounts by updating information and ensuring accuracy. and processed orders efficiently.
Education
Computer Science -
CEUTEC (Centro Universitario Tecnológico)
Tegucigalpa, Honduras07-2026
Bachelor of Science And Arts -
Dowal School
Tegucigalpa, HondurasSkills
- Leadership
- Teamwork Skills
- Customer Service
- Operational Efficiency
- Process Improvement
- Decision Making
- Complex problem solver
- Critical Thinking
- Adaptability
- Interpersonal Communication
- Conflict Resolution
- Communication
- Active Listening
- Technical Skills
- Organized
- Cooperation
Languages
ENGLISH: Listening 4/5, Speaking 4/5, Writing 4/5
SPANISH: NATIVE
Timeline
Customer Associate II
Partner Hero/Crescendo
11.2024 - Current
Team Leader/Supervisor Tier 2
Intouch CX
01.2024 - 05.2024
Team Leader/Supervisor Tier 1
Intouch CX
12.2022 - 01.2024
Customer Service
Knoah Solutions/Intouch CX
08.2018 - 12.2022
Computer Science -
CEUTEC (Centro Universitario Tecnológico)
Bachelor of Science And Arts -
Dowal School