Jorge Arturo Murillo

Managed front-line operations to ensure workflow efficiency and quality control accuracy. Oversaw prepping process for outgoing quotes, maintaining rigorous standards. Fostered a cohesive team capable of handling high-volume throughput.

Executed mass recruitment campaigns for drivers across Central America, with recent focus in Honduras, achieving significant acquisition targets.

Analyzed recruitment funnels to identify and address opportunities for improved conversion rates.

Built strong relationships with driver communities, local stakeholders and business partners.

Monitored operational KPIs and recruitment performance metrics to ensure continuous improvement.

Supported launch projects in new markets and service categories to expand offerings.

Prepared accurate quotes for customer materials based on specific requirements.

Called vendors to gather and confirm essential project materials.

Collected images for customer reference to enhance clarity in communications.

• Achieved promotion to team leader after serving one year as subject matter expert at 24-7 Intouch.
• Coached associates and delivered constructive feedback to enhance their potential.

• Delivered expert floor support to sales and retention teams, improving daily operations.,Utilized subject matter expertise to guide teams toward achieving strategic goals.,Enhanced team collaboration by introducing effective communication frameworks.,Identified and resolved operational bottlenecks, leading to increased efficiency.

• As sales specialist, I was responsible to provide all the information needed regarding our products to potential customer and also as a retention agent, I provide complete advice to the client so in that way they continue with the company.