Jonathan Coca
Foreign Languages Teacher
Tegucigalpa
Summary
Accomplished Training Coordinator at Eleos, adept in program management and staff development, enhanced training solutions leading to significant performance improvements. Leveraged human resources and e-learning platforms, achieving notable employee growth. Excelled in coaching, with a keen focus on results, surpassing targets through innovative training programs and meticulous performance evaluation.
Overview
9
9
years of professional experience
Work History
Training Coordinator
Eleos
01.2023 - Current
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Compiled training handbook and related course materials.
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Produced training manuals, presentations and resources for enhanced learning.
- Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
- Worked with central management to identify, plan, align, and address training needs.
Trainer
Eleos
06.2022 - 12.2022
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Monitored participant workflow and behaviors throughout training process.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Prepared and presented supplementary learning material to support structured lessons.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
Insurance Eligibility VHA
Eleos
03.2022 - 05.2022
- Increased clean claim rates through meticulous auditing of patient registration data and insurance eligibility verification.
- Maximized revenue collections by conducting thorough insurance eligibility verification processes.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Medical Interpreter / Over The Phone
Language Line Solutions
01.2021 - 12.2022
- Developed educational materials in Spanish to help non-English speaking patients better understand their diagnoses and treatment options.
- Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
- Participated in interdisciplinary meetings to discuss complex cases, providing valuable insights from a linguistics perspective.
- Served as an essential resource during emergency situations involving non-English speaking patients, providing life-saving information in realtime.
Medical Interpreter / In Person
Medical Brigades
02.2015 - 09.2023
- Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Assisted in coordinating interpreter services for various hospital departments, ensuring timely access to language assistance for all patients.
Language Translator
World Vision
01.2016 - 12.2016
- Leveraged cultural knowledge when translating content in order to preserve intended meaning while maintaining cultural sensitivity.
- Provided timely and accurate translations for legal documents, resulting in positive client feedback.
- Contributed to the development of internal reference materials, including glossaries and style guides, streamlining future projects.
- Enhanced translation accuracy by utilizing advanced language tools and resources.
Customer Service Representative
Startek
01.2015 - 12.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Arts - Language Arts Teacher Education
UNAH
Tegucigalpa, Honduras 05.2001 -
Skills
- Training facilitation
- Materials Organization
- Program Management
- Learning Management Systems
- Training solutions development
- Staff development plans
- Customized training
- Human Resources
- E-Learning Platforms
- Adult Learning Principles
- Performance Evaluation
- Coaching and Mentoring
- Product Development
- Project Management
- New hire on-boarding
Timeline
Training Coordinator
Eleos
01.2023 - Current
Trainer
Eleos
06.2022 - 12.2022
Insurance Eligibility VHA
Eleos
03.2022 - 05.2022
Medical Interpreter / Over The Phone
Language Line Solutions
01.2021 - 12.2022
Language Translator
World Vision
01.2016 - 12.2016
Medical Interpreter / In Person
Medical Brigades
02.2015 - 09.2023
Customer Service Representative
Startek
01.2015 - 12.2015
Bachelor of Arts - Language Arts Teacher Education
UNAH
05.2001 -
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