Joel Martinez
Burnaby,BC
Summary
Detail-oriented and results-driven Business Management graduate with a proven track record in roles such as Team Lead, Customer Service Representative, and Prep Cook. Core competencies include program coordination, project management, and stakeholder collaboration. Recognized for enhancing team performance and customer satisfaction, seeking to contribute expertise in a dynamic role in Brandon, Manitoba.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Startek HN
Tegucigalpa, Honduras
08.2020 - 08.2021
- Handled customer inquiries, resolved complaints, and provided product information, maintaining a high level of customer satisfaction
- Managed incoming calls and emails efficiently, exceeding performance targets for response times and resolution rates
- Assisted in training new hires, contributing to team development and knowledge sharing.
Team Lead
Wendy's
Richmond
09.2022 - 01.2023
- Supervised and trained team members, ensuring adherence to operational standards and customer service excellence
- Managed inventory, optimized workflows, and resolved issues promptly to maintain smooth restaurant operations
- Collaborated with management to implement strategies for improving efficiency and customer satisfaction.
Prep Cook
Air Canada Signature Suite Lounge
Richmond
01.2023 - 10.2023
- Prepared and cooked food according to established recipes and quality standards, ensuring a positive dining experience for guests
- Maintained cleanliness and organization in the kitchen, adhering to food safety regulations and sanitation practices
- Collaborated with kitchen staff to streamline processes and optimize food preparation workflows.
Dishwasher
Marriott
Vancouver
10.2023 - Current
- Washed dishes, utensils, and kitchen equipment using industrial dishwashing equipment, maintaining cleanliness and hygiene standards
- Assisted in kitchen organization and inventory management, contributing to efficient operations
- Supported kitchen staff in various tasks as needed, demonstrating flexibility and teamwork.
Education
Associate of Arts - Business Management
University Canada West
Vancouver, BC01-2024
Some College (No Degree) - Marketing
Universidad Nacional Autonoma De Honduras
HondurasSkills
- Program coordination and implementation
- Project management
- Stakeholder collaboration
- Team leadership and training
- Customer service excellence
- Time management and prioritization
- Attention to detail and accuracy
- Proficient with Microsoft Office Suite and ATS systems
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Dishwasher
Marriott
10.2023 - Current
Prep Cook
Air Canada Signature Suite Lounge
01.2023 - 10.2023
Team Lead
Wendy's
09.2022 - 01.2023
Customer Service Representative
Startek HN
08.2020 - 08.2021
Associate of Arts - Business Management
University Canada West
Some College (No Degree) - Marketing
Universidad Nacional Autonoma De Honduras
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