Jennifer Fajardo
San Pedro Sula
Summary
Dynamic leader with a proven track record at Western Dental Care, excelling in staff development and data analysis. Spearheaded initiatives that significantly enhanced team efficiency and customer satisfaction. Skilled in coaching, conflict management, and implementing effective strategies, demonstrating adaptability and a commitment to excellence. Achieved notable improvements in operational performance and employee motivation. Skilled in teaching new concepts and best practice strategies.
Overview
10
10
years of professional experience
Work History
Supervisor
Western Dental Care
11.2018 - Current
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Developed and updated department goals and achievements monthly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Analyzed and reported on key performance metrics to senior management.
- Supervised and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Built highly-efficient team through ongoing coaching and professional development opportunities.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Customer Service Representative
Western Dental Care
03.2016 - 11.2018
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Maintained up-to-date knowledge of product and service changes.
Bilingual Administrative Assistant
Adonay Bilingual School And Institute
02.2015 - 12.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
High School Diploma -
Adonay Bilingual School And Institute
Currently Studying Law
CEUTEC
Diploma -
PROCINCO Certification Program
05-2023
Skills
- Staff Management
- Staff Development
- Employee Motivation
- Coaching and Mentoring
- Conflict Management
- Adaptability
- Data analysis
- Budget administration
- Microsoft Office Skills
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Supervisor
Western Dental Care
11.2018 - Current
Customer Service Representative
Western Dental Care
03.2016 - 11.2018
Bilingual Administrative Assistant
Adonay Bilingual School And Institute
02.2015 - 12.2015
High School Diploma -
Adonay Bilingual School And Institute
Currently Studying Law
CEUTEC
Diploma -
PROCINCO Certification Program
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