Jenifer Guardado
Civil Engineering Student
El Progreso
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
Certification
2
2
Languages
Work History
Customer Support Agent
Alorica
01.2024 - Current
I help other agents when they have doubts about the processes we handle in the account
Customer Experience Agent
Alorica
11.2023 - Current
My job is about support people by giving technical support,taking complaints and helping them with online orders, also I create tickets to escalate problems
Education
High School Diploma -
Instituto Tecnologico Santa Elizabeth
El Progreso, Honduras 05.2001 -
Skills
Complaint Handling
Certification
Excel
Timeline
Customer Support Agent
Alorica
01.2024 - Current
Customer Experience Agent
Alorica
11.2023 - Current
High School Diploma -
Instituto Tecnologico Santa Elizabeth
05.2001 -
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