JAVIER ALBERTO HERNANDEZ
Customer Success Specialist
Tegucigalpa
Summary
Experienced and collaborative professional with 8 years of customer service expertise. Proficient in Microsoft Excel and Word, utilizing these tools to streamline processes and enhance efficiency. Demonstrates strong communication and problem-solving skills to effectively address customer concerns. Proven track record of cultivating and sustaining positive customer relationships, ensuring high levels of satisfaction.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Tech Support Agent
Rachio PH
01.2024 - Current
- Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.
- Participated in regular training sessions to stay updated on the latest product developments and industry trends.
- Enhanced customer satisfaction by effectively addressing and resolving support issues.
- Maintained detailed records of customer interactions, ensuring accurate tracking and followup.
Appointment setter specialist
Sentr, Management Solution
06.2023 - Current
- Job position as an appointment setter specialist for zS citiBens
- Booking transportation for medical appointments all over the state of New York
Technical support T2 agent
Unoah Solutiuons
03.2020 - 06.2023
- Worked for Technical support position for surveillance devices and security devices
- Email, chat and phone support specialist
Customer Service and Sales agent
Gllied Jlobal
01.2020 - 08.2020
- Worked for a booking hotel reservation positions and customers service too
Education
High School -
qel NosFue ynternational School
02.2020 - 11.2023
Customs Gdministration - undefined
zYGH
01.2017 - Current
Skills
- Problem Solving
- Teamwork
- Communication
Timeline
Tech Support Agent
Rachio PH
01.2024 - Current
Appointment setter specialist
Sentr, Management Solution
06.2023 - Current
Technical support T2 agent
Unoah Solutiuons
03.2020 - 06.2023
High School -
qel NosFue ynternational School
02.2020 - 11.2023
Customer Service and Sales agent
Gllied Jlobal
01.2020 - 08.2020
Customs Gdministration - undefined
zYGH
01.2017 - Current
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