Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Profile
Generic

Jared Fernando Iriarte Villanueva

Ocotepeque

Summary

Seeking a customer service or call center position where I can use my fluent English, communication skills, and experience solving technical problems in a clear and empathetic way. Highly motivated to provide excellent service and continue learning to grow professionally.

Friendly and communicative, with natural aptitude for customer service and problem-solving. Familiar with essential customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to creating positive client experiences and fostering long-term customer relationships.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Teacher Helper

Informal Tech Support

01.2022 - Current
  • - Assisted friends and family with Office, internet issues, account setups, and general computer use.
  • - Explained solutions step by step in a patient and clear way, improving my ability to communicate with non-technical users.

Administrative Assistant in the IT Area

Ramon De Jesus Aguilar Institute
01.2024 - 01.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Associate of Science - IT

Universidad Nacional Autónoma De Honduras (UNAH)
11-2027

Skills

  • Soft Skills:
  • - Excellent written and verbal communication
  • - Active listening and empathy
  • - Conflict resolution
  • - Teamwork
  • - Adaptability and willingness to learn
  • Technical Skills:
  • - Microsoft Office (Word, Excel, PowerPoint)
  • - Internet browsing, email, social media use
  • - Basic user support (account setup, troubleshooting)
  • - Fluent English – spoken and written
  • Multitasking
  • Problem-solving abilities
  • Positive attitude

Certification

  • English certificate, INFOP HN

Languages

English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)

Timeline

Administrative Assistant in the IT Area

Ramon De Jesus Aguilar Institute
01.2024 - 01.2025

Informal Tech Support

01.2022 - Current

Teacher Helper

Associate of Science - IT

Universidad Nacional Autónoma De Honduras (UNAH)

Profile

Friendly and responsible individual, strongly service-oriented. I have informally assisted family and friends with tech issues and computer-related questions, which has strengthened my ability to explain solutions clearly and patiently.

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Jared Fernando Iriarte Villanueva