Jairo Pineda
Customer Service Agent
Summary
Dynamic customer service professional with extensive call center experience at Concentrix and Allied Global. Proven ability to resolve customer needs with empathy and enhance customer satisfaction through active listening and product knowledge. Skilled in problem-solving, I consistently foster loyalty and repeat business by addressing customer needs effectively.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Concentrix
04.2021 - 10.2025
Customer service representative receiving calls about phone services and sales about phone plans
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Allied Global
03.2015 - 09.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Tc William High School
Virginia Usa06.2011
Skills
Problem-solving
Active listening
Product knowledge
Call center experience
Customer education
Sale experience
Timeline
Customer Service Representative
Concentrix
04.2021 - 10.2025
Customer Service Representative
Allied Global
03.2015 - 09.2019
High School Diploma -
Tc William High School